Out-of-State Sales Tax Reciprocity: Why Most Dealers Are Taking on Legal Risk Without Realizing It
It's 2 a.m. and your compliance officer just flagged a delivery to Nevada. Customer bought a truck in California, wants it registered there, but lives in a stat...
Dealer License Renewals Aren't Just Paperwork—They're Your Biggest Compliance Vulnerability
You're sitting in your office on a Tuesday afternoon, and your compliance coordinator walks in with a stack of forms. "License renewal's due next month," she sa...
Stop Treating Odometer Disclosure Like Compliance Theater: A Dealership Reality Check
Your dealership is probably handling odometer disclosures wrong, and the FTC isn't the reason you should care. Everyone talks about the obvious compliance stuf...
The Conventional Wisdom Is Backward
Seventy-three percent of dealerships keep deal jackets for longer than legally required, according to a 2023 industry compliance audit. And most of them think t...
The Real Risk Isn't What You Think It Is
The FTC CARS rule compliance deadline just passed, and your inbox is probably flooded with vendor emails claiming you need their solution immediately or face ca...
The Privacy Notice Update That's Increasing Your Legal Risk
Your privacy notice is probably fine. Or is it? Here's the contrarian truth that most dealership consultants won't tell you: the routine, checkbox compliance a...
The OFAC Screening Myth Every Dealer Needs to Hear
Back in 2001, after the terrorist attacks of September 11th, the U.S. Treasury Department's Office of Foreign Assets Control began enforcing sanctions screening...
Reg B Notification Tracking: Why Your Compliance System Probably Isn't Good Enough
It's 2 p.m. on a Tuesday, and your compliance officer just flagged a notification email that went out three days ago without the required Regulation B disclosur...
The BDC Escalation Path Most Dealerships Get Wrong
Your BDC is burning out your customers before they even walk onto the lot. And most dealerships are doing it intentionally. The standard playbook says this: cu...
Digital Vehicle Health Reports Might Be Tanking Your CSI (Here's Why)
You've probably watched it happen a dozen times: a customer drops off their 2015 Toyota Camry for an oil change, and before they even leave the lot, your servic...
The Contrarian Take on Repeat Customers: It's Not a Marketing Problem, It's a Visibility Problem
The first repeat-customer loyalty program in America launched in 1981, when American Airlines created the AAdvantage frequent flyer program. Within a decade, ev...
Stop Chasing Negative Reviews: Why Review Recovery Outreach Is Wasting Your Time
Back in 1995, when most dealerships still managed customer records in filing cabinets and Rolodex cards, a negative review didn't follow you home. It stayed in ...