How to Run a Morning Shop Walk as a Shop Foreman: Step-by-Step
A shop foreman should run a morning shop walk by arriving 15–20 minutes before the team, reviewing overnight notes and priority work, then walking each RO stati...
How Should a Shop Foreman Handle Communicating a Factory Recall Update?
A shop foreman should communicate a factory recall update by first understanding the complete recall details from the manufacturer bulletin, then notifying affe...
How Should a Shop Foreman Handle Declined Recommended Service?
When a customer declines recommended service, a shop foreman should document the refusal in writing, explain the safety and warranty implications calmly, and en...
How Should a Shop Foreman Explain Diagnostic Time to a Hesitant Customer?
A shop foreman should explain diagnostic time by breaking it into concrete steps, showing what the tech actually does during those hours, and connecting each st...
How Should a Shop Foreman Present a Multi-Point Inspection to the Customer?
A shop foreman should present a multi-point inspection by walking the customer through findings in person whenever possible, using clear before-and-after photos...
How Should a Shop Foreman Handle Performing a Professional Walk-Around at Check-In?
A professional walk-around at check-in starts with the shop foreman greeting the customer, reviewing the repair order in hand, and visually inspecting the vehic...
How Should a Service Manager Handle Running a Fixed-Ops Twenty-Group Prep?
A service manager running a fixed-ops twenty-group prep should establish a repeatable meeting agenda that covers reconditioning inventory status, current ROs in...
How Should a Service Manager Handle Managing a Warranty Claim Denial?
A service manager should start by understanding exactly why the warranty claim was denied, review the denial letter line-by-line with your service advisor, gath...
How Should a Service Manager Handle Adding a Second Shift Without Losing Culture?
Adding a second shift works when you hire for attitude first, build the culture deliberately before you need the bodies, and keep the same service standards on ...
How Should a Service Manager Handle Launching a Tire Program From Scratch?
A service manager launching a tire program from scratch should start by auditing your current customer base to identify how many vehicles need tires annually, n...
How Should a Service Manager Handle a Key Technician Resignation? A Step-by-Step Guide
When a key technician resigns, your immediate priority is damage control: secure his customer files and pending ROs within 24 hours, communicate the transition ...
How Service Managers Should Recruit and Keep A-Level Technicians
A service manager keeps A-level technicians by paying competitively, offering a clear path to advancement, trusting them with complex work, and creating a workp...