Parts Counter Rep's Checklist for Improving First Shelf Pull Fill Rate
A parts counter rep improves first-shelf-pull fill rate by maintaining accurate inventory counts, organizing stock by vehicle application, establishing par leve...
Parts Counter Rep's Checklist for Keeping Fast-Moving SKUs in Stock
A parts counter rep keeps fast-moving SKUs in stock by tracking sell-through velocity weekly, flagging items that drop below 3-week supply, communicating stock ...
Parts Counter Rep's Checklist for Tracking Lost Sales on Out-of-Stock Parts
Your parts counter rep's checklist for tracking lost sales on out-of-stock parts starts with capturing the customer's request the moment they walk in, logging t...
Parts Counter Rep's Checklist for Setting a Parts Markup Matrix
A parts markup matrix is a pricing table that sets profit margins for different categories of parts—OEM, aftermarket, remanufactured, wear items—based on cost, ...
Parts Counter Rep's Checklist for Dealing With a Mis-Picked Part
When a parts counter rep discovers a mis-picked part, the first move is to stop the outgoing transaction immediately, document what was pulled versus what was o...
Parts Counter Rep's Checklist for Handling a Core Charge Correctly
A core charge is a refundable deposit your dealership collects when selling certain remanufactured or core-eligible parts — the customer gets that money back wh...
The Parts Counter Rep's Checklist for Pricing a Customer-Pay Part
A parts counter rep pricing a customer-pay part should verify the core VIN, check your dealership's cost and margin targets, cross-reference OEM and aftermarket...
Parts Counter Rep's Checklist for Coordinating Hot Shots Between Stores
A parts counter rep coordinating hot shots between stores should verify the part number and vehicle application, confirm stock status and location, arrange imme...
Parts Counter Rep's Cycle-Counting Checklist: Step-by-Step Guide
A parts counter rep's cycle-count checklist should include: verify bin locations against your DMS records, physically count each part, document discrepancies on...
Parts Counter Rep's Checklist for Handling Back-Ordered Parts Communication
A parts counter rep's back-ordered parts communication checklist starts with immediate customer notification (same day), includes documented ETA updates every 7...
The Parts Counter Rep's Checklist for Managing Special-Order Parts
A parts counter rep managing special-order parts should track the order from initial customer request through delivery, verify part number accuracy before order...
The Parts Counter Rep's Checklist for Looking Up a Part by VIN
A parts counter rep looking up a part by VIN should start by pulling the correct VIN from the customer's paperwork or vehicle registration, then input it into y...