Train Your Dealership Team on Cybersecurity Without Losing a Week of Productivity
How many of your team members could accidentally hand a customer's SSN to a scammer without even knowing they'd done it? Yeah. That one stings. Cybersecurity ...
DMS Migration Without Losing a Week: Your Team Enablement Playbook
In 1985, when most dealerships still ran on paper lot sheets and index cards, a major Ford dealer in the Midwest decided to switch to one of the first computeri...
Training Your Team on Dealership Security Camera Policy Without Losing a Week
Back in 1977, the first video surveillance system a dealership could afford cost roughly $50,000 and recorded to reel-to-reel tape that you had to manually chan...
The Month-End Close That Actually Closes: Train Your Team Without Losing a Week
The Month-End Close That Actually Closes You know that moment on the 28th when someone in your office realizes nobody documented the courtesy loaner mileage, o...
Why the Standard Training Approach Fails
Most dealerships waste an entire week training new hires on insurance and bonding reviews, and they don't even realize it's happening. The process looks reasona...
How to Train Your Dealership Team on IT Tickets Without Losing a Week
Why Your IT Ticket System Falls Apart (And What Actually Works) Back in 1985, when the first dealership computer systems arrived on the scene, technicians had ...
How to Run a Quarterly Physical Inventory Count Without Sacrificing a Week of Operations
How to Run a Quarterly Physical Inventory Count Without Sacrificing a Week of Operations What if your team could complete a full physical inventory count in a ...
Train Your Team on Call Tracking and Scoring Without Losing a Week
A dealership that can't track phone call quality is leaving roughly 30 percent of its revenue on the table, according to call center industry benchmarks. Yet mo...
What's the Real Cost of a Bad Mobile Device Rollout?
In 1983, when the first mobile computer terminal rolled into a car dealership service bay, it took three days of training just to teach a technician how to cloc...
Myth #1: Monthly Financial Reviews Have to Be Time-Consuming
Your team is probably spending 15 to 20 hours a month pulling together financial statements that should take half that time. Here's what's happening: Your GM r...
Training Your Team on the Weekly Save-a-Deal Meeting Without Losing a Week
Most dealerships run their first save-a-deal meeting and wonder why nobody showed up mentally, even though all five people were physically in the room. The deal...
Train Service Advisors on Pay Plan Design Without Losing Your Week
You're sitting in your office on a Tuesday morning with a new service advisor starting next week, and your GSM just dropped by with a question you weren't ready...