Payment Calculator Accuracy in Digital Retail: What's Changed and What Hasn't
You've got a customer on your website right now running numbers through your payment calculator. They're comparing a $24,500 used truck with 62,000 miles, plugg...
The Showroom Never Closed, It Just Got Virtual
Sixty-three percent of dealership leaders say their online deal process is slower than their in-store experience, yet customer expectations have gone the opposi...
Sales Tax Reciprocity on Out-of-State Deliveries: What's Changed and What Hasn't
How many of your out-of-state deliveries last month were handled with the same sales tax approach you used five years ago? If that question made you squirm, yo...
Odometer Disclosure Accuracy at Trade-In: What's Changed and What Hasn't
You're in the middle of a trade-in appraisal on a Tuesday morning. Seventy-two-year-old customer rolls up in a 2015 Honda Pilot with 143,000 miles showing on th...
Advertising Compliance Review Workflows: What's Changed and What Hasn't in 2024
The Compliance Review Playbook That Actually Works (And the Traps Most Dealers Miss) Most dealership managers think compliance review is something you do once ...
Deal Jacket Retention: What's Changed Under the New Safeguards Rule and Privacy Laws
It's mid-November, and someone from compliance just dropped a memo in your inbox. Deal jackets. Record retention. "Updated guidance." You haven't thought about ...
The Safeguards Rule Changed, But Your F&I Compliance Headaches Didn't Get Any Easier
The Safeguards Rule Changed, But Your F&I Compliance Headaches Didn't Get Any Easier The FTC's Safeguards Rule update landed in 2023, and if you thought it wou...
FTC Privacy Notice Updates: What's Changed, What Dealers Are Missing, and Why Your Dealer License Depends on It
Back in 1970, the Fair Credit Reporting Act was brand new, and most car dealers were still filing customer paperwork in cardboard boxes. The idea that you'd som...
OFAC Screening at Your Dealership: What's Changed Since 2023 (And What Myths Won't Die)
Back in 2001, OFAC compliance was barely on a dealership's radar. The Office of Foreign Assets Control existed, sure, but the idea that a used car lot in Iowa n...
Regulation B Notification Has Quietly Shifted: Here's What Actually Matters
Regulation B Notification Has Quietly Shifted: Here's What Actually Matters Most dealership operators assume Regulation B notification requirements haven't bud...
BDC Escalation Paths for Unhappy Customers: What's Changed and What Hasn't
It's 2 p.m. on a Tuesday, and your BDC phone rings. The caller is a customer who bought a truck from you eight months ago. The air conditioning quit last week, ...
Myth 1: Digital Reports Are About Transparency Now (They're Not)
Your service customers don't trust your digital vehicle health report because you're still sending them the same cluttered PDF you were sending in 2015. That's...