The Dealer's Playbook for Warranty Parts Returns and Inventory Cycles
How many parts are sitting on your shelves right now that haven't moved in six months? If you're not tracking warranty returns with surgical precision, you're ...
The Dealer's Playbook for Special Order Parts Tracking
Back in 1961, when the average car had fewer than 5,000 parts and most dealers kept a year's worth of inventory on hand, special order tracking was simple: a ha...
The Dealer's Playbook for Counter Sales Efficiency
How Many Parts Are Sitting in Your Bins Right Now That Nobody Wants? That's not a rhetorical question. Walk your parts department right now and ask your parts ...
The Parts Department Playbook: Why Your Wholesale Strategy Is Probably Costing You Money
The Parts Department Playbook: Why Your Wholesale Strategy Is Probably Costing You Money Back in 1970, the average dealership made about 40% of its net profit ...
The Dealer's Playbook for Parts Department Staffing and Ratios
Back in 1920, the Ford Motor Company opened its first parts depot in Kansas City. Henry Ford understood something most dealers miss today: you can sell a great ...
Myth #1: "We Don't Need an Obsolescence Reserve—We Sell Everything Eventually"
Back in 1974, when the oil crisis hit and automakers scrambled to redesign their fleets, dealership parts managers faced an unexpected nightmare: warehouses ful...
The Dealer's Playbook for Parts Inventory Turns at a Franchise Store
How Much Dead Inventory Is Sitting In Your Parts Room Right Now? Most franchise dealers can't answer that question without pulling a report. That's the problem...
The Two Dominant Pricing Philosophies
Most dealers price their service menus the same way they did five years ago, which is to say they're probably leaving 15 to 20 percent of potential gross on the...
The Dealer's Playbook for EV-Certification Training for Technicians
The first electric vehicle rolled off a production line in 1890. That's right — a full century before Tesla existed, someone was already plugging a car in to ch...
The Dealer's Playbook for Fluid and Filter Maintenance Menus
You're sitting in your service director's office on a Tuesday morning, staring at last month's CSI scores. They're decent—not terrible, but not moving the needl...
The Dealer's Playbook for Recall Campaign Execution at the Store Level
How many recall campaigns are sitting in your queue right now that won't actually get executed until a customer calls complaining about a warning light? That's...
The Dealer's Playbook for the CSI Feedback Loop in Fixed Ops
Most dealerships treat CSI feedback like a suggestion box rather than a roadmap for operational change. You get the scores back from your CSI survey provider. ...