Parts Manager's Checklist for Handling a Key Technician Resignation
A key technician resignation requires immediate action on three fronts: secure critical knowledge before they leave, adjust parts ordering and inventory to matc...
The Parts Manager's Checklist for Recruiting and Keeping A-Level Technicians
A parts manager who wants to keep A-level technicians needs to: stock parts accurately and on-time to minimize their downtime, communicate transparently about j...
The Parts Manager's Checklist for Running a Monthly Service Advisor One-On-One
A parts manager's monthly one-on-one with a service advisor should cover four core areas: parts availability metrics (fill rate, special-order turn-times), comm...
The Parts Manager's Checklist for Closing the Gap on Service Absorption
A parts manager closes the gap on service absorption by tracking which parts are installed without corresponding labor sales, reconciling parts usage against bi...
Parts Manager's Checklist for Raising Effective Labor Rate Without Losing Customers
Raising your effective labor rate requires three simultaneous moves: transparently documenting what each technician actually produces (hours per RO), adjusting ...
The Parts Manager's Checklist for Improving Hours-Per-RO in the Service Drive
Improving hours-per-RO starts with the parts department working backward from your technician schedule and labor targets, then building a systematic checklist t...
The Parts Manager's Checklist for Following Up on a Delayed Parts ETA
A parts manager's follow-up checklist for delayed ETAs should verify the supplier's revised timeline, confirm the customer's current vehicle status, flag any do...
Parts Manager's Daily Ordering Cutoff Checklist: Set Times, Track Compliance, Hit Deadlines
A parts manager's daily ordering cutoff is the hard deadline after which orders don't ship until the next business day. Set this based on your supplier's proces...
The Parts Manager's Checklist for Coordinating With the Body Shop on Parts Orders
A parts manager coordinating with the body shop on parts orders needs to verify the damage assessment upfront, confirm part numbers against the estimate, establ...
The Parts Manager's Checklist for Improving Fill Rate on the First Shelf Pull
A parts manager improves first-shelf fill rate by tracking demand patterns, monitoring stock levels daily, optimizing bin locations for fast-movers, and trainin...
The Parts Manager's Checklist for Running a Parts Inventory Audit
A parts inventory audit is a complete physical count and reconciliation of your parts stock against your DMS records to catch discrepancies, identify shrinkage,...
Parts Manager's Checklist for Setting a Parts Markup Matrix
A parts markup matrix is a tiered pricing structure that applies different profit margins to parts based on cost tier, category, or customer type. To set one co...