The One KPI Every Dealership Should Track Before Sending Another Marketing Email
The One KPI Every Dealership Should Track Before Sending Another Marketing Email Most dealerships are chasing email open rates like they're chasing a customer ...
The One KPI That Predicts Your Service Retention Marketing Success
Most dealerships are throwing money at service retention marketing without measuring the one thing that actually predicts whether their campaigns will work. Th...
The One KPI That Predicts Parts Delivery Route Success: Inventory Turns Per Route
You know that moment when your parts manager tells you a wholesale account is "doing great" but then you look at the actual numbers and realize you're sitting o...
The One KPI That Predicts Surplus Parts Wholesale Channels Success
The Metric That Actually Tells You If Your Parts Operation Will Survive Parts departments that successfully move surplus inventory through wholesale channels h...
The One KPI That Predicts Mechanical Parts vs. Sheet-Metal Turns Success
Back in the 1970s, when dealership parts departments operated with dog-eared catalog binders and handwritten inventory cards, a parts manager's success was meas...
The One KPI That Predicts Accessory Sales at New-Vehicle Delivery Success
In 1987, Honda introduced the first generation Accord with a feature that seemed almost absurd: a built-in slot for a cassette tape. Nobody was asking for it. B...
Inventory Turn Rate: The One KPI That Should Drive Your Parts Cycle-Count Schedule
It's 2 p.m. on a Tuesday, and your parts manager is staring at a spreadsheet that hasn't changed in six months. Some SKUs are flying off the shelf; others are g...
The One KPI That Predicts Body Shop Parts Supply Chain Success
The Mistake Almost Every Parts Manager Makes (And Why It Costs Them Thousands) Most dealership parts managers focus on the wrong metric. They track inventory o...
The One KPI That Predicts Parts Matrix Pricing Setup Success
Most parts managers are flying blind when it comes to pricing strategy, and they don't even know it. They've got spreadsheets. They've got supplier cost sheets...
The One KPI That Predicts Loaner Fleet Size Optimization Success
According to industry data, dealerships that fail to optimize their loaner fleet leave between $180,000 and $320,000 in annual gross profit on the table. Not th...
The One KPI That Predicts Mobile Service Dispatch Success
Most dealerships are tracking the wrong metric for mobile service dispatch success. You're probably obsessing over appointment fill rate, technician utilizatio...
The One KPI That Predicts Warranty Denied Claims Appeal Success
Back in the 1980s, when warranty disputes first became a formal part of dealer operations, manufacturers used a single criterion to evaluate denied claims: the ...