Wholesale Parts Growth Strategy: What's Changed and What Hasn't
Seventy-three percent of dealership parts departments still rely on spreadsheets or partial inventory systems to track wholesale movement. That's a real number,...
Parts Department Staffing and Ratios: What's Changed and What Hasn't
Why Your Parts Department Is Probably Understaffed (And Why You Haven't Fixed It Yet) Seventy-three percent of dealership parts managers say their department i...
Parts Inventory Turns at Franchise Stores: What's Changed and What Hasn't
Your parts department is probably turning inventory at roughly the same speed it did five years ago, and that's exactly the problem. While fixed ops has been ha...
What Actually Changed in Service Economics
Has your service menu pricing stayed the same for the last three years while your actual costs have climbed 20 percent? If you're running a dealership in South...
EV-Certification Training for Technicians: What's Changed and What Hasn't
You're sitting in your morning huddle when your service director mentions that two techs just finished their EV-certification training, and now you've got a pro...
Recall Campaign Execution at the Store Level: What's Changed and What Hasn't
Seventy-three percent of service departments are still manually tracking recall campaigns across spreadsheets, email chains, and sticky notes plastered on the s...
The CSI Feedback Loop in Fixed Ops: What's Changed and What Hasn't
Imagine this: it's Thursday afternoon, and your service director is staring at the CSI scores from last month. They're down three points from Q3. The team's won...
Service Appointment Show Rates: What's Actually Changed (and What Hasn't)
Back in 1995, a typical dealership service department could count on about 78% of scheduled appointments actually showing up. No-shows were annoying, but not ca...
The Dispatch Board Still Rules — But Everything Else Around It Has Changed
The Dispatch Board Still Rules — But Everything Else Around It Has Changed Back in 1987, when most dealership service departments ran on a wall-mounted board w...
Customer Transportation Programs for Service: What's Changed and What Hasn't
Sixty-three percent of service customers still expect complimentary transportation when they drop their vehicle off, yet fewer than half of dealerships offer it...
Express Service Lane Throughput: What's Changed and What Absolutely Hasn't
How Many Oil Changes Are You Actually Losing Every Month? Most dealers think express service lanes run on the same playbook they did five years ago. They don't...
The Claims Process Itself: Still Analog in a Digital Shop
Warranty claim submission is basically unchanged from what it was fifteen years ago, and that's the dealership industry's biggest operational blind spot. Think...