Why Your Warranty Parts Return Cycle Is Quietly Costing You Deals
Most dealers think their warranty parts problem is a cost issue. They're not wrong, but they're only seeing half the picture. The real damage isn't the dollars ...
Why Special Order Parts Tracking Is Quietly Costing You Deals
Sixty-eight percent of service customers who wait more than five business days for a parts order abandon the repair and go somewhere else. That's not a made-up...
Why Counter Sales Efficiency Is Quietly Costing You Deals
Your parts department is probably losing you more gross profit than your sales team realizes, and nobody's paying attention because it doesn't feel like a parts...
Why Parts Department Staffing and Ratios Is Quietly Costing You Deals
How many repair orders are sitting in your system right now waiting for parts that could have been completed three days ago? That's not a rhetorical question m...
Why Your Obsolescence Reserve Is Quietly Costing You Deals
Your parts manager is sitting on dead inventory right now, and your accountant is making it worse. Every month your CFO asks about the obsolescence reserve, you...
Why Parts Inventory Turns at Your Franchise Store Is Quietly Costing You Deals
Back in 1982, a Honda dealer in New Jersey decided to stock every conceivable part for every model year they'd ever sold. By 1985, he had $340,000 in dead inven...
Why Service Menu Pricing Strategy Is Quietly Costing You Deals
Your service menu pricing is probably leaving money on the table without you even realizing it. Not because your prices are too low, but because they're structu...
Why EV-Certification Training for Technicians Is Quietly Costing You Deals
Most dealership service directors assume they're losing deals because of price, or maybe because customers are going to independent shops down the street. But t...
Why Fluid and Filter Maintenance Menus Are Quietly Costing You Thousands Every Month
Here's a number that should make you uncomfortable: dealerships with outdated or poorly organized fluid and filter maintenance menus are leaving between $12,000...
The Hidden Math Behind Recall Execution
Most service directors think recall campaigns are just compliance work. They're not. They're actually one of the biggest hidden profit drains in your fixed ops ...
Why Show Rate Crashes (and What You Actually Control)
Your service appointment show rate is probably costing you more gross profit than your used car pricing strategy, but nobody's talking about it. Most dealers ob...
The Silent Opportunity Cost
How many customers call your service department asking about work they declined six months ago? If your answer is "I have no idea," you're probably hemorrhagin...