How Should a Parts Counter Rep Handle a Core Charge Correctly?
A parts counter rep handles a core charge correctly by checking the old part against documented requirements, recording the code accurately in your DMS at point...
How Should a Parts Counter Rep Handle Pricing a Customer-Pay Part?
A parts counter rep should price a customer-pay part by first verifying the correct part number for the vehicle, checking your dealership's cost against current...
How Should a Parts Counter Rep Handle Coordinating Hot Shots Between Stores?
A parts counter rep coordinates hot shots between stores by confirming part availability, validating the requesting store's account standing, arranging immediat...
How Should a Parts Counter Rep Handle Cycle-Counting the Parts Bin?
A parts counter rep should cycle-count the parts bin by picking a small section each shift, scanning or manually verifying part numbers and quantities against y...
How Parts Counter Reps Should Handle Back-Ordered Parts Communication
A parts counter rep should communicate back-ordered parts status within 24 hours of learning about the delay, provide a realistic ETA based on supplier data, of...
How Should a Parts Counter Rep Handle Managing Special-Order Parts?
A parts counter rep managing special-order parts should establish a clear tracking system from order placement through customer pickup, maintain regular communi...
How Should a Parts Counter Rep Look Up a Part by VIN? Step-by-Step Guide
Looking up a part by VIN as a parts counter rep means entering the vehicle's 17-character identification number into your DMS or parts catalog system, then cros...
How Should a Parts Manager Handle a Key Technician Resignation? Step-by-Step Guide
When a key technician resigns, your parts manager needs to immediately stabilize parts flow to the remaining techs, communicate transparently with the service t...
How Should a Parts Manager Handle Recruiting and Keeping A-Level Technicians?
A parts manager can recruit and keep A-level technicians by offering competitive pay scaled to their skill level, creating clear advancement paths with measurab...
How Should a Parts Manager Handle Running a Monthly Service Advisor One-on-One?
A parts manager running a monthly service advisor one-on-one should focus on three things: reviewing the advisor's parts-ordering accuracy and speed, discussing...
How Should a Parts Manager Handle Closing the Gap on Service Absorption?
Service absorption happens when the cost of parts and labor exceeds what you charge the customer—and the gap comes straight out of your dealership's gross profi...
How Parts Managers Should Raise Labor Rates Without Losing Customers
Raising your effective labor rate without losing customers requires three moves: transparent communication about the value you're delivering, strategic timing a...