Which KPIs Matter for Recruiting and Keeping A-Level Technicians? A Parts Manager's Guide
The KPIs that matter most for recruiting and keeping A-level technicians are labor hours per RO, first-time fix rate, technician retention rate, and average tec...
Which KPIs Matter for Running a Monthly Service Advisor One-On-One? A Parts Manager's Guide
The most critical KPIs for a monthly service advisor one-on-one are hours per RO, attach rate (parts per repair order), average RO value, CSI scores tied to par...
Which KPIs Matter for Improving Hours-per-RO in the Service Drive: A Parts Manager's Guide
Hours-per-RO is driven by four critical KPIs: parts availability (the percentage of needed items in stock or arriving same-day), first-contact-resolution rate (...
Which KPIs Matter for Setting Daily Ordering Cutoffs? A Parts Manager's Guide
The KPIs that matter for setting daily ordering cutoffs are parts-on-hand inventory turns, days-to-stock (DTS), fill rate by category, and order cycle time—trac...
Which KPIs Matter for Coordinating With the Body Shop on Parts Orders? A Parts Manager's Guide
The KPIs that matter most for body shop coordination are parts order accuracy (target: 98%+), average days-to-delivery per part category, first-time fill rate, ...
Which KPIs Matter for Tracking Lost Sales on Out-of-Stock Parts: A Parts Manager's Guide
The KPIs that matter most for tracking lost sales on out-of-stock parts are stockout frequency (how often a part isn't available), lost revenue per stockout, or...
Which KPIs Matter for Setting a Parts Markup Matrix? A Parts Manager's Guide
The three KPIs that matter most for setting a parts markup matrix are gross margin percentage (your target profit on each part category), inventory turnover rat...
Which KPIs Matter for Dealing with a Mis-Picked Part? A Parts Manager's Guide
The KPIs that matter most when dealing with a mis-picked part are: time-to-recovery (how fast you catch and correct the error), first-pass accuracy rate (percen...
Which KPIs Matter for Pricing a Customer-Pay Part? A Parts Manager's Guide
The KPIs that matter most for pricing customer-pay parts are margin percentage, turn rate (how many times inventory sells per year), labor hours per part catego...
Which KPIs Matter for Managing a Parts Return to the Manufacturer? A Parts Manager's Guide
The KPIs that matter most for managing manufacturer returns are return rate (% of inventory sent back), days to return approval, cost recovery as a percentage o...
Which KPIs Matter for Cycle-Counting the Parts Bin? A Parts Manager's Guide
Cycle-counting accuracy, inventory turn rate, and variance percentage are the three core KPIs a parts manager needs to monitor for parts bin health. Accuracy te...
Which KPIs Matter for Reducing Parts Shelf Stock? A Parts Manager's Guide
The KPIs that matter most for reducing parts shelf stock are inventory turnover ratio, days inventory outstanding (DIO), stock-to-sales ratio, and obsolescence ...