Parts Department Staffing Checklist: Ratios That Match Your Real Workload
The Parts Department Staffing Reality Check It's 2 p.m. on a Wednesday, and your service drive is slammed. Three techs are waiting on parts that haven't arrive...
Obsolescence Reserve Checklist: The Framework That Actually Works
Back in 1987, the National Automobile Dealers Association first published guidance on how dealerships should account for aging parts inventory. It was a respons...
The Parts Inventory Turns Checklist That Actually Works at Franchise Stores
In 1957, Ford Motor Company introduced the first computerized inventory system to a dealership network, and parts managers thought it was magic. Real-time count...
Service Menu Pricing Strategy Checklist: The Dealership Fixed Ops Playbook
You're leaving money on the table with your service menu pricing, and you probably don't even know it. This isn't about charging more for the sake of it. It's ...
The EV Technician Certification Checklist That Actually Works
Forty-seven percent of service departments say they don't have a single tech certified to work on electric vehicles. Yet half of those same dealerships have alr...
The Recall Campaign Checklist That Actually Works at Your Dealership
Most dealerships are executing recalls all wrong, and it's costing them money and CSI points Here's the uncomfortable truth: your service department is probabl...
CSI Feedback Loop Checklist for Fixed Ops That Actually Works
Most Dealerships Are Wasting Their CSI Data. Here's Why Your Feedback Loop Probably Doesn't Work. You've got CSI scores. You've probably got them tracked somew...
Service Appointment Show Rate Checklist: The Complete Workflow That Actually Works
Before smartphones existed, dealership service advisors had exactly one problem: getting customers to show up for their appointments. No texting. No email remin...
Why Declined Work Matters More Than You Think
Most dealership service departments lose money on declined work without even realizing it. A customer comes in for an oil change, the technician performs a mult...
The Dispatch Board Discipline Checklist That Actually Works for Service Departments
Why Your Dispatch Board Falls Apart (And What Actually Fixes It) It's 10:45 a.m. on a Wednesday. Your service department is running three hours behind. A custo...
Service Loaner Management Checklist That Actually Works
The History of the Service Loaner (And Why Your Checklist Isn't Working) The service loaner started as a nice-to-have in the 1980s when dealership service depa...
Express Service Lane Checklist: The System That Actually Drives Throughput
The modern quick-lube industry didn't exist in 1950. When you needed an oil change back then, you'd wait in a service bay while a technician jacked up your car,...