How Top-Performing Dealers Handle a Post-Sale Follow-Up Cadence
Most dealerships follow up with customers exactly once after a sale, maybe twice if they remember. Then they wonder why their CSI scores stagnate and customers ...
How Top-Performing Dealers Handle Dealership Security Camera Policy
You know that feeling when your service manager finds out someone on the team has been watching the overhead camera footage looking for dirt on a coworker? Or w...
How Top-Performing Dealers Handle a Dealership Compliance Calendar
The One Thing Most Dealerships Get Wrong About Compliance Seventy-three percent of dealerships report missing at least one compliance deadline in the past 12 m...
How Top-Performing Dealers Handle IT Ticket Triage Inside a Dealership
The IT Ticket Backlog Nobody Talks About In 1965, IBM introduced the System/360, one of the first computers designed to handle business operations at scale. Wh...
How Top-Performing Dealers Run Quarterly Physical Inventory Counts
It's the night before your quarterly physical count. Your GM texts the group chat at 10 PM asking if anyone knows where the Honda loaners are parked. Your parts...
How Top-Performing Dealers Handle Vendor Contract Audits
The Silent Profit Drain: Why Most Dealers Miss Thousands in Vendor Contract Audits In 1987, when the National Automobile Dealers Association first started trac...
How Top-Performing Dealers Manage Tablets and Mobile Devices: A Benchmarking Guide
Most dealerships treat mobile devices like a necessary evil rather than a managed asset. Tablets and phones sit in desk drawers, get lost between service bays, ...
How Top-Performing Dealers Run the Weekly Save-a-Deal Meeting
Back in the 1970s, when dealership data meant a handwritten ledger and a manila folder per vehicle, the weekly sales meeting was basically a ritual where the sa...
How Top-Performing Dealers Design Service Advisor Pay Plans That Actually Work
The Pay Plan Mistake That's Quietly Killing Your Service Advisor Retention Most dealership GMs design their service advisor pay plans the same way they inherit...
How Top-Performing Dealers Handle Role-Based Access Control in Dealership Systems
In 1974, the first multi-location car dealership franchises started wrestling with a problem nobody talks about anymore: how do you stop the service manager fro...
The Silo Problem: Why Standard Reporting Falls Short
Most multi-store dealer groups don't actually know how their stores rank against each other until the numbers are three weeks old. By then, the month is over, h...
How Top-Performing Dealers Handle Single Sign-On Rollout: A Benchmarking Guide
Your entire team is supposed to log into the new system next Monday, but nobody's really explained what single sign-on actually does or why they should care. Ha...