Why Your Obsolescence Reserve Is Quietly Costing You Deals
Your parts manager is sitting on dead inventory right now, and your accountant is making it worse. Every month your CFO asks about the obsolescence reserve, you...
Why Parts Inventory Turns at Your Franchise Store Is Quietly Costing You Deals
Back in 1982, a Honda dealer in New Jersey decided to stock every conceivable part for every model year they'd ever sold. By 1985, he had $340,000 in dead inven...
Why Service Menu Pricing Strategy Is Quietly Costing You Deals
Your service menu pricing is probably leaving money on the table without you even realizing it. Not because your prices are too low, but because they're structu...
Why EV-Certification Training for Technicians Is Quietly Costing You Deals
Most dealership service directors assume they're losing deals because of price, or maybe because customers are going to independent shops down the street. But t...
Why Fluid and Filter Maintenance Menus Are Quietly Costing You Thousands Every Month
Here's a number that should make you uncomfortable: dealerships with outdated or poorly organized fluid and filter maintenance menus are leaving between $12,000...
The Hidden Math Behind Recall Execution
Most service directors think recall campaigns are just compliance work. They're not. They're actually one of the biggest hidden profit drains in your fixed ops ...
Why Show Rate Crashes (and What You Actually Control)
Your service appointment show rate is probably costing you more gross profit than your used car pricing strategy, but nobody's talking about it. Most dealers ob...
The Silent Opportunity Cost
How many customers call your service department asking about work they declined six months ago? If your answer is "I have no idea," you're probably hemorrhagin...
Why Dispatch Board Discipline in a Busy Shop Is Quietly Costing You Deals
What if your service department is losing customer deals right now, and you're not even seeing it on your P&L? Most dealers fixate on what they can measure: la...
Why Service Loaner Management Is Quietly Costing You Deals
Sixty-eight percent of service loaners never make it to used inventory, according to recent dealer network data. They just sit. And while they're sitting, you'r...
Why Express Service Lane Throughput Is Quietly Costing You Deals
How Many Car Sales Are You Leaving on the Table Right Now? Here's a question that probably hasn't crossed your desk this week: what happens to a customer's nex...
Why Warranty Claim Submission Accuracy Is Quietly Costing You Deals
The Silent Profit Drain Nobody Talks About It's Tuesday morning at your dealership. A customer drops off their 2019 Toyota Camry for a transmission fluid servi...