Deal Jacket Retention: What's Changed Under the New Safeguards Rule and Privacy Laws
It's mid-November, and someone from compliance just dropped a memo in your inbox. Deal jackets. Record retention. "Updated guidance." You haven't thought about ...
The Safeguards Rule Changed, But Your F&I Compliance Headaches Didn't Get Any Easier
The Safeguards Rule Changed, But Your F&I Compliance Headaches Didn't Get Any Easier The FTC's Safeguards Rule update landed in 2023, and if you thought it wou...
FTC Privacy Notice Updates: What's Changed, What Dealers Are Missing, and Why Your Dealer License Depends on It
Back in 1970, the Fair Credit Reporting Act was brand new, and most car dealers were still filing customer paperwork in cardboard boxes. The idea that you'd som...
OFAC Screening at Your Dealership: What's Changed Since 2023 (And What Myths Won't Die)
Back in 2001, OFAC compliance was barely on a dealership's radar. The Office of Foreign Assets Control existed, sure, but the idea that a used car lot in Iowa n...
Regulation B Notification Has Quietly Shifted: Here's What Actually Matters
Regulation B Notification Has Quietly Shifted: Here's What Actually Matters Most dealership operators assume Regulation B notification requirements haven't bud...
BDC Escalation Paths for Unhappy Customers: What's Changed and What Hasn't
It's 2 p.m. on a Tuesday, and your BDC phone rings. The caller is a customer who bought a truck from you eight months ago. The air conditioning quit last week, ...
Myth 1: Digital Reports Are About Transparency Now (They're Not)
Your service customers don't trust your digital vehicle health report because you're still sending them the same cluttered PDF you were sending in 2015. That's...
The Myth That Everything Has Changed
Your DMS has been telling you the same thing about repeat customers for the past decade, and you're probably not listening to it the way you should be. Here's ...
The VIP Concierge Program That Actually Works (and the One That Doesn't)
The VIP Concierge Program That Actually Works (and the One That Doesn't) Picture this: it's 7:15 a.m. on a Tuesday, and your service director is fielding a cal...
Customer Loyalty Cards: What's Changed and What Never Should Have
How many of your customers could you identify with certainty as "loyal" right now, without checking a spreadsheet? That's the question that separates dealershi...
The Birthday Call That Used to Matter (And Why It Still Does, Just Differently)
The Birthday Call That Used to Matter (And Why It Still Does, Just Differently) There's a persistent myth in the dealership world that personal birthday and an...
Lost-Soul Re-engagement: What's Changed (And What Absolutely Hasn't)
Most dealerships are sitting on a gold mine of lost customers and doing absolutely nothing about it. You've got hundreds or thousands of people in your database...