Professional Walk-Around Script for Service Managers at Check-In
A professional walk-around script at check-in should follow a five-point sequence: greet the customer by name, explain what you're documenting, walk the vehicle...
Repair Order Write-Up Script: Word-for-Word Language Service Managers Use Every Day
A strong repair order write-up script should start with the vehicle's key details, move through a systematic symptom description using the customer's own words,...
Service Advisor Script for Capturing Declined Service for Future Follow-Up
When a customer declines a service recommendation, the best script captures three things in under 60 seconds: what they declined, why they declined it, and when...
Service Advisor Script for Handling Rental Car Coordination Delays
When a customer's rental car is delayed, your service advisor needs a calm, specific script that acknowledges the problem, explains the delay, names the next st...
Same-Day MPI Workflow Script for Service Advisors (Word-for-Word Examples)
A same-day MPI workflow script starts with a greeting that confirms the appointment and vehicle, moves into a walk-around inspection while narrating findings to...
Service Advisor Script for Improving CSI Scores Quarter Over Quarter
Service advisors improve CSI scores quarter over quarter by using a consistent, customer-centric script that covers the initial greeting, work explanation, appr...
Service Advisor Script for Reviewing CSI Survey Results: Word-for-Word Examples
A strong CSI review script starts with appreciation, moves to the specific feedback, and ends with a clear action plan. The best advisors begin with "I really a...
Service Advisor Script for Working With Extended Service Contracts
Here's a reliable script service advisors can use when a customer has an extended service contract: "I see you have our extended service plan on file. That mean...
Service Advisor Script: How to Explain Flat-Rate Labor to Skeptical Customers
A service advisor can handle flat-rate pushback by starting with this: "Mr. Johnson, our flat rate for your timing belt job is $1,800, and that covers all the l...
A Word-for-Word Script Service Advisors Can Use for Keeping a Tight Promise Time
A tight promise time starts with this three-step script: (1) repeat the time back to the customer with the date and day, (2) explain one specific reason why you...
Service Advisor Script for Handling a Comeback on the Same Repair
When a customer comes back because the same repair didn't stick, your service advisor should follow this three-step script: (1) own the problem immediately—"We ...
Service Advisor Alignment Sales Script: Word-for-Word Language After Tire Work
Here's a proven script service advisors can use after tire work: "Your tires are all set, and while we had the vehicle up, I noticed your alignment is slightly ...