How Should a Detail Manager Handle Recon Cycle Time From Sold to Line-Ready?
A detail manager should track recon cycle time from sold to line-ready by establishing baseline metrics for each vehicle type, assigning work in priority order ...
How to Train a New Parts Counter Rep in the First Week: Step-by-Step
A parts counter rep should spend the first week of new-hire training on three priorities: product location and inventory system basics, order entry and pricing ...
How Parts Counter Reps Should Handle Following Up on a Delayed Parts ETA
When a parts ETA slips, your parts counter rep should immediately notify the customer with a specific new arrival window, confirm the hold, and then check back ...
How Parts Counter Reps Should Set Daily Ordering Cutoffs
A parts counter rep sets daily ordering cutoffs by establishing a firm deadline each morning—usually 10 or 11 a.m.—that balances same-day delivery windows with ...
How Should a Parts Counter Rep Handle Coordinating With the Body Shop on Parts Orders?
A parts counter rep should coordinate with the body shop by establishing a single point of contact, creating a shared order checklist, confirming part numbers a...
How Parts Counter Reps Can Improve Fill Rate on the First Shelf Pull
A parts counter rep improves fill rate on the first shelf pull by mastering three core skills: knowing your inventory system inside-out, maintaining accurate sh...
How Should a Parts Counter Rep Run a Parts Inventory Audit?
A parts counter rep should run a parts inventory audit by establishing a clear scope (full or cycle count), scheduling it during low-traffic hours, assigning te...
How Should a Parts Counter Rep Handle Tracking Lost Sales on Out-of-Stock Parts?
A parts counter rep should track out-of-stock lost sales by recording the part number, customer name, reason for stock-out, and follow-up date in your DMS or de...
How Should a Parts Counter Rep Handle Setting a Parts Markup Matrix?
A parts counter rep should build a markup matrix by first establishing your baseline cost of goods (COGS) for all inventory categories, then assigning markup pe...
How Should a Parts Counter Rep Handle a Core Charge Correctly?
A parts counter rep handles a core charge correctly by checking the old part against documented requirements, recording the code accurately in your DMS at point...
How Should a Parts Counter Rep Handle Pricing a Customer-Pay Part?
A parts counter rep should price a customer-pay part by first verifying the correct part number for the vehicle, checking your dealership's cost against current...
How Should a Parts Counter Rep Handle Coordinating Hot Shots Between Stores?
A parts counter rep coordinates hot shots between stores by confirming part availability, validating the requesting store's account standing, arranging immediat...