Train Your Team on Digital Vehicle Health Reports in 3 Days, Not a Week
Forty-three percent of service customers say they'd return to a dealership if they understood what work actually needs doing on their vehicle. That's a staggeri...
Training Your Team on Review Recovery Outreach Without Losing a Week
Forty-seven percent of dealership service teams don't have a documented process for responding to negative online reviews. Not a great process. A documented pro...
Train Your Team on VIP Concierge Service Without Losing a Week
Imagine you're a service director at a mid-size dealership in the Boston area. It's Tuesday morning, and you've got 47 vehicles on the lot waiting for work, thr...
Training Your Team on Customer Loyalty Cards Without Losing a Week
It's Tuesday morning. Your service director walks into your office and drops a printed memo on your desk about rolling out a new loyalty card program. "We'll br...
How to Scale Birthday and Anniversary Outreach Without Burning Out Your Team
Most dealerships have birthday and anniversary outreach in their playbook. Very few actually execute it at scale without it becoming a part-time job for someone...
Train Your Team on Equity Mining Without Losing a Week—Here's How
Your dealership is leaving money on the table every single day. Not because you're bad at sales, but because your team doesn't know how to spot the equity sitti...
Training Your Team on a Dealership NPS Program Without Losing a Week
From Frederick Taylor to Your Service Lane: Why NPS Training Doesn't Have to Tank Your Week Back in 1911, Frederick Taylor published The Principles of Scientif...
Train Your Team on Service Reminders That Get Opens Without Losing a Week
Nearly 40% of service reminders sent by dealerships never get opened, and the ones that do often arrive so late that customers have already gone somewhere else....
Training Your Team on a Post-Sale Follow-Up Cadence Without Losing a Week
The 1952 Chevrolet Corvette launched with exactly two things going for it: a fiberglass body (revolutionary for the era) and the kind of customer attention that...
Training Your Team on Succession Planning for a Family Dealership Without Losing a Week
It's Tuesday morning at a regional dealership group, and the owner is sitting in his office realizing his general manager of twelve years just gave notice. The ...
Training Your Team on Dealer 20-Group Participation Without Losing a Week
Most dealerships treat 20-group week like a forced vacation your team takes right in the middle of operational season. Your service director disappears for five...
Training Your Team on Acquiring an Existing Dealership Without Losing a Week
Your Team Doesn't Know Your New Dealership Yet, and That's Costing You $50K a Day You just closed on an acquisition. The keys are in your hand. The champagne's...