The Dealer's Playbook for Warranty Claim Submission Accuracy
How many warranty dollars are you leaving on the table right now because your submission process is sloppy? That's not a rhetorical jab. It's a real question w...
The Dealer's Playbook for Technician Productivity Tracking
The Myth That Technician Productivity Tracking Is Just About Hours Seventy-three percent of dealership service directors admit they can't accurately answer thi...
The Dealer's Playbook for Parts-to-Tech Dispatch Efficiency
It's Tuesday morning at a mid-sized Chevy store in the Northeast, and your service director just texted you a problem. A tech finished an oil change at 9:47 a.m...
The Service Department Upsell Playbook: From Detection to Conversion
Back in the 1980s, when dealership service departments were still running on paper ROs and a handshake, upsells happened by accident. A tech would find somethin...
The Dealer's Playbook for the Service Lane Advisor Handoff
Back in the 1950s, when the first service departments started to formalize their operations, the handoff between service advisors and technicians was basically ...
The Dealer's Playbook for Recon Parts Flow Between Service and Used Car
Imagine it's Tuesday morning and your used car manager is standing at the service desk asking where the hell the door panels are for that 2017 Honda Pilot that'...
The Dealer's Playbook for VIN Decoding Accuracy in Inventory Systems
You're standing in the lot on a Monday morning, coffee in hand, and your inventory manager pulls you over with that look. "We've got a problem," she says. "That...
The Dealer's Playbook for VDP Optimization: Move Used Inventory Faster
You're scrolling through your DMS at 7 AM on a Tuesday, coffee getting cold, and you see it: another 2016 Honda Civic with 87,000 miles that's been sitting for ...
The Dealer's Playbook for the Weekly Trade-Walk Cadence
According to industry benchmarking data, dealerships that conduct structured weekly trade-walks see a 23% reduction in days-to-front-line on average, and their ...
The Dealer's Playbook for Stocking Model Rebalancing by Segment
You're standing in your lot on a Tuesday morning, coffee in hand, staring at your inventory report. Three weeks ago you had exactly what the market wanted: two-...
The Dealer's Playbook for Front-Line-Ready Days Tracking
Why Days to Front-Line Matters More Than You Think It's late July in Texas. Your lot is baking. You've got a 2019 Toyota 4Runner sitting in reconditioning for ...
The Used Car Manager's Auction Bidding Playbook: 5 Myths That Cost You Thousands
Back in the 1980s, used car managers had one way to source inventory: show up at the auction at 6 a.m., walk the lot with a clipboard, and make snap decisions b...