Train Your Team on Accessory Sales at Delivery Without Losing a Week
Forty-two percent of dealership service advisors admit they forget to mention accessories at delivery—and that's the honest ones. That's money walking out the ...
Train Your Team on Cycle-Count Schedules Without Losing a Week of Production
How many technicians at your dealership can tell you, without checking the system, whether a specific part is actually in stock right now? If the answer is "pr...
The Hidden Cost of Untrained Parts Teams
The Hidden Cost of Untrained Parts Teams It's Tuesday morning at a busy SoCal dealership, and a body shop customer walks in needing a replacement fender for a ...
Train Your Team on Parts Matrix Pricing in Days, Not Weeks
How many parts are sitting on your shelves right now with a price tag that doesn't reflect what you could actually sell them for? It's a question most parts ma...
Training Your Parts Team on Pricing Tiers Without Losing a Week
Why Your Parts Team Still Doesn't Know Which Customers Get Which Pricing Here's a question that keeps parts managers up at night: How many of your counter staf...
Train Your Team on Vendor Rebates in One Week—Without Losing Productivity
The automotive parts business used to work on a handshake and a ledger. Back in the 1950s, when a dealership needed to order from a vendor, you'd call it in, wa...
The Hidden Cost of a Fuzzy Returns Cycle
Most dealership parts managers spend more time chasing warranty returns than they do on profitable counter sales. That's not a staffing problem—it's a training ...
Training Your Parts Team on Counter Sales Efficiency Without Losing a Week
Back in the 1970s, dealership parts departments operated like small warehouses with no real system. A customer would walk up to the counter, ask for a part, and...
Your Parts Team Doesn't Know Your Wholesale Strategy — And That's Costing You Thousands
Your Parts Team Doesn't Know Your Wholesale Strategy — And That's Costing You Thousands How many of your parts counter staff could actually explain your wholes...
Training Your Parts Department Without Losing a Week of Productivity
The Parts Department Training Problem That Kills Your Metrics Most dealerships train their parts team the hard way: by throwing them into the deep end and hopi...
Train Your Parts Team on Inventory Turns Without Losing a Week
Why Your Parts Manager Might Be Sitting on Dead Inventory Right Now Back in the 1970s, dealership parts departments operated almost entirely on intuition and e...
Training Your Team on Mobile Service Dispatch Without Losing a Week
How much service revenue walked out the door last month because your team couldn't find a vehicle that was already checked in? That's the question that keeps f...