How Top-Performing Dealers Handle Deal Jacket Retention Periods
Forty-three percent of dealerships have been cited for improper record retention within the past three years, according to recent regulatory audits across the P...
How Top-Performing Dealers Handle FTC CARS Rule Readiness: A Benchmarking Guide
In 1975, Congress passed the Health Insurance Portability and Accountability Act—wait, wrong timeline. Let me back up: in 2024, the FTC handed down the CARS Rul...
How Top-Performing Dealers Handle Safeguards Rule Compliance in the F&I Office
Sixty percent of dealer compliance violations stem from inadequate data handling practices in the F&I office. That's not a guess. That's the pattern regulators...
How Top-Performing Dealers Handle OFAC Screening at the Dealership
Why Your OFAC Screening Process Is Probably Weaker Than You Think How many customers walked through your showroom last week whose names you never actually scre...
How Top-Performing Dealers Handle Reg B Notification Tracking: A Compliance Benchmark
Back in 1975, when Congress passed the Equal Credit Opportunity Act, Regulation B became the rule that nobody wanted to talk about but everybody needed to follo...
How Top-Performing Dealers Handle BDC Escalation Paths for Unhappy Customers
You know that moment when a customer calls your BDC angry—really angry—and your team doesn't know whether to transfer them, put them on hold, or just hope they ...
How Top-Performing Dealers Handle Digital Vehicle Health Reports for Service Customers
Most dealerships hand a customer a piece of paper at the end of their service visit, make a generic call three months later, and wonder why they're losing repea...
How Top-Performing Dealers Identify Repeat Customers in Their DMS
Most dealerships are sitting on a goldmine of repeat customer data they never actually use. Your DMS contains years of transaction history, service records, and...
How Top-Performing Dealers Handle Review Recovery Outreach on Negative Ratings
It's 6:45 a.m. on a Wednesday, and you're scrolling through your Google reviews on your phone before the coffee's even hit. There it is: a fresh one-star post f...
How Top-Performing Dealers Handle Concierge Programs for VIP Customers
You know that moment when a customer walks in, and your team doesn't know they've been coming to you for twelve years? They're standing at the service counter, ...
How Top-Performing Dealers Build Real Customer Loyalty (Beyond Punch Cards)
You're standing in the service drive on a Tuesday morning, and a regular customer pulls in for their fourth oil change with you this year. The service advisor t...
How Top Dealers Build Birthday and Anniversary Outreach at Scale
It's 2 p.m. on a Tuesday, and your service director walks into your office with a problem you've heard before. "We're losing repeat customers we shouldn't lose,...