Train Your Internet Sales Manager in 2 Weeks Without Losing Productivity
The Internet Sales Manager Training Problem Nobody Wants to Talk About You're hiring a new internet sales manager, or maybe you're promoting someone from your ...
Phone-Up Conversion Training: Stop Losing Deals Before They Hit the Showroom
You're watching your BDC team handle an incoming phone call. The prospect asks a question about a vehicle, gets a vague answer, and hangs up without booking an ...
The Metric That Actually Predicts Success
Imagine you're the marketing director for a dealer group with six rooftops scattered across Orange County and San Diego. You've got three Ford stores, two Chevr...
The One KPI That Predicts Group Purchasing Agreement Success
Why Your Group Purchasing Agreement is Failing (And It Has Nothing to Do With Negotiating Power) You've just spent three months hammering out a group purchasin...
The One KPI That Predicts HR Standardization Success Across Your Dealer Group
If you're running a dealer group with three rooftops or thirty, you've probably tried standardizing HR processes across your franchise portfolio. You've rolled ...
The One KPI That Predicts Your Dealer Group's Benefits & 401(k) Rollout Success
The One Metric That Actually Predicts Whether Your Dealer Group's Benefits Rollout Will Succeed Most dealer groups bungle their benefits and 401(k) integration...
Days to Front-Line: The One KPI That Predicts Newly Acquired Rooftop Success
Most dealer groups mess this up the moment the ink dries on the acquisition paperwork. They buy a new rooftop, pat themselves on the back, and then wonder six m...
The One KPI That Predicts Single-Point Store Acquisition Success
Back in the 1980s, when dealer groups first started consolidating franchises into regional clusters, somebody had a hunch. The most successful acquisitions were...
The One KPI That Actually Predicts Whether Your Multi-Rooftop BDC Will Succeed or Fail
The One KPI That Actually Predicts Whether Your Multi-Rooftop BDC Will Succeed or Fail It's 8:47 a.m. on a Tuesday. Your BDC manager in Dallas is texting you a...
The One KPI That Predicts Shared Service Center Success in Your Dealer Group
The One Number That Separates Winning Dealer Groups From the Rest Most dealer groups measure shared service center success the wrong way, and it's costing them...
The One KPI That Predicts Auction Bidding Success for Specialty Inventory
Back in the 1980s, when specialty vehicle auctions were still dominated by phone bidders and printed catalogs, dealers had almost no way to predict which lots w...
The One KPI That Predicts Powersports Service Department Success
Most powersports service directors are chasing the wrong metric. They obsess over labor dollars per RO, CSI scores, and gross profit margins. Those matter, sur...