How Should an Internet Sales Manager Handle a "Just Checking Price" Inquiry?
When a prospect shoots you a "just checking price" email, don't hand them a number and call it done. Instead, treat it as a qualification opportunity. Ask clari...
How Should an Internet Sales Manager Handle Following a Four-Email Sequence That Books Appointments?
An internet sales manager should follow a four-email sequence by setting calendar reminders for each send, personalizing subject lines with the prospect's name ...
How Should an Internet Sales Manager Leave a Voicemail That Actually Gets Returned?
An internet sales manager should leave a voicemail that gets returned by getting straight to the point in the first five seconds, stating exactly why you're cal...
How Should an Internet Sales Manager Handle an Inbound Service Call Without Transferring?
An internet sales manager can handle an inbound service call without transferring by staying in the conversation, gathering basic vehicle and customer details, ...
How Should a BDC Rep Train a New BDC Rep in the First Two Weeks?
A BDC rep training a new hire in the first two weeks should focus on three fundamentals: (1) teach the phone/text workflow and CRM navigation, (2) model live cu...
How Should a BDC Rep Handle Managing a Shared BDC Queue Across Stores?
A BDC rep managing a shared queue across stores should establish clear assignment rules (round-robin or skill-based), use a centralized system to track which le...
How Should a BDC Rep Handle Recovering a No-Show Customer the Same Day?
A BDC rep should recover a no-show customer the same day by calling within 30 minutes of the missed appointment, leading with empathy rather than frustration, o...
How Should a BDC Rep Handle Setting a Service Appointment Around Customer Availability?
A BDC rep should gather the customer's availability upfront, offer 2-3 specific appointment slots instead of asking "when works for you," confirm the appointmen...
How Should a BDC Rep Handle Qualifying an Internet Lead in Three Questions?
A BDC rep should qualify an internet lead with three targeted questions: (1) "What brought you in today—are you shopping for yourself or someone else, and what'...
How Should a BDC Rep Handle a 'Just Checking Price' Inquiry?
A BDC rep should treat a "just checking price" inquiry as a qualification opportunity, not a brushoff. Instead of quoting immediately, ask clarifying questions ...
How Should a BDC Rep Handle Following a Four-Email Sequence That Books Appointments?
A BDC rep should treat a four-email sequence as a progressive qualification tool, not a broadcast campaign. Space emails 3–5 days apart, personalize each messag...
How Should a BDC Rep Handle Leaving a Voicemail That Actually Gets Returned?
A BDC rep should leave a voicemail that gets returned by keeping it under 20 seconds, stating a specific reason for the call, using a clear callback number, and...