From the walk-around to the closed RO —
without re-typing anything.
Booking that respects your capacity, a check-in that rolls into the RO, inspections customers approve from their phone, a live shop floor — and an AI co-pilot that books, estimates and dispatches, then asks before it saves.
Every feature on every plan · Monthly, cancel anytime · Card required for the trial
Or book a 15-minute walkthrough →- Found Maria Lopez · 2021 Toyota RAV4
- Using your LOF op code
- Thursday 8:00 open · loaner available
- Also due at 48,000 km: cabin filter
- Customer
- Maria Lopez
- Vehicle
- 2021 Toyota RAV4
- Service
- LOF — oil & filter
- When
- Thu 8:00 AM
- Loaner
- Yes
Every step of the RO, in one place.
Each step picks up where the last one left off — so the advisor, the tech, parts and the customer are looking at the same job.
1.Booked
Customers book real, capacity-checked slots online, 24/7 — or the co-pilot books it from one sentence. Tech hours, loaner and waiter caps are checked, and advisors are balanced automatically.
2.Checked in
Walk-around photos, video and damage marked on a vehicle diagram. The customer signs on the tablet, and it rolls into the RO.
3.Inspected
Photo and video per item, with notes by voice. Results go to the customer by text.
4.Approved
Line-by-line estimates with your labour presets and real parts costs. Customers approve each line from a text link.
5.Dispatched
Drag the car onto a bay on the live shop floor, or let auto-dispatch match skills, shift end and waiters first.
6.Worked
Techs clock in and out on each line and write the story there. One click turns shorthand into a customer-ready story.
7.Parted
Quote, order, receive and bill each part to its RO line — or build the estimate from a photo of the supplier invoice.
8.Closed and paid
“Your car is ready” from your own number, then a payment link or the customer portal to pay online.
9.Followed up
Declined work goes on a follow-up list, and a Google review request goes out after the RO closes.
See every bay, every tech, every car — without walking the shop.
Dealer1 draws your actual shop: drive lanes, bays, the car on each lift and how much time is left on it. It updates itself from clock-ins and RO status, so nobody has to keep a board current.
then Ready
- Drag a car onto a bay to dispatch it — the tech is notified.
- Auto-dispatch matches skills (EV, hybrid), shift end and waiters first — and shows you why before anything moves.
- Cars waiting on parts park in their own lot out back. Cars nobody has yet wait in “needs a tech.”
- Techs get My Bay: clock in, “get my next job,” done → wash.
- Flip to 3D and see the same shop, with every tech acting out the job.
The rest of the service drive, handled.
Loaners
Availability checked at booking, e-signed agreements, and mileage out and in on every one — so every kilometre gets billed.
Warranty claims
Every warranty line on a claims board by status, with op-code and time checks.
Flat-rate tech payroll
Tech pay follows booked hours, and the same line can never be paid twice.
Tire storage
Wheel kits in storage or mounted, with a printable kit card.
Texts from your number
Two-way SMS from your dealership’s own number, with CASL consent logged.
A chat on every RO
Techs, parts, advisors and managers talk on the RO itself, not in a group chat.
Alerts that open the car
Realtime notifications linked to the vehicle, plus to-dos you can assign.
Built for the bay
Installs on phones and tablets, and works on the iPad in the bay.
No rip-and-replace. No seven-year handcuffs.
Published pricing, monthly terms, and every feature on every plan — including the co-pilot and the shop floor.
- Monthly, cancel anytimeNo multi-year contract. Yearly billing is optional and saves about 17%.
- Every feature on every planPlans differ only by the number of stores and users.
- Your data leaves with youIf you go, you can export your data.
- Setup that walks you through itA setup wizard lays out your shop, team and loaners, with CSV imports for inventory, customers and parts.
A card is required to start the trial. We’d rather say that up front.
- Whiteboards & group chatsOnly as current as the last person who updated them — and nothing’s tied to the RO.The shop floor updates itself from clock-ins and RO status.
- AI chat tools bolted onto your DMSThey can talk, but they can’t see the bay, the RO or the tech’s certifications.The co-pilot works inside the record and shows you the exact change first.
- Hiring another advisorMore payroll — and one more person chasing the same six places.Give the advisors you have a system that drafts the busywork.
- Another multi-year software contractModules sold separately, price escalators, and a hard exit.One monthly price, every feature, cancel anytime.
Questions service managers ask
Can customers book online?
Yes. Customers book real, capacity-checked service slots 24/7, and the booking lands on your schedule like any other appointment.
Do customers need an app to approve work?
No. They get a text link from your dealership’s number and approve the estimate line by line on their phone.
Can techs work from an iPad in the bay?
Yes. My Bay, inspections with photo, video and voice notes, and clocking per line all work on a tablet or phone.
Does it handle warranty and tech pay?
Yes. Warranty lines go on a claims board with op-code and time checks, and flat-rate payroll follows booked hours — the same line is never paid twice.
Do I have to replace everything at once?
No. Dealer1 runs service, parts, sales, F&I and accounting, but you can start with the parts of the store that hurt most — the shop floor, loaners, recon and detail, deliveries, estimates — and move the rest when you’re ready.
Is there a contract?
No long-term contract. Billing is monthly and you can cancel anytime; yearly billing is optional and saves about 17%.
What happens after the free trial?
A card is required to start the 30-day trial. When it ends, your card is charged for the plan you picked. Cancel before then and you won’t be charged.
Spend tomorrow approving, not chasing.
Try every feature — including the co-pilot and the live shop floor — free for 30 days.
Start my 30-day free trialEvery feature on every plan · Monthly, cancel anytime · Card required for the trial
Rather see it first?
Book a 15-minute walkthrough. We’ll show you the co-pilot and the shop floor on a store like yours.