Post-Service Survey Follow-Ups: What's Changed and What Hasn't
Most Dealerships Still Send Surveys the Wrong Way You're spending money to ask customers how you did, and then you're letting the answers sit in a database gat...
Credit Stipulations at Funding: What's Changed and What Dealerships Are Missing
Your finance manager is still leaving money on the table with credit stipulations, and the compliance landscape has gotten meaner in the last eighteen months. T...
State-Specific F&I Menu Disclosures: What's Actually Changed in the Last 5 Years
Back in the 1990s, when most dealerships still managed F&I menus on laminated sheets in a filing cabinet, nobody was thinking about state-specific disclosure re...
Second-Chance Auto Finance: What's Changed Since the 1990s (And What Hasn't)
Back in the 1990s, subprime lending meant one thing: a dealer's lot packed with high-mileage trade-ins, a finance manager with a Rolodex, and a handshake deal t...
F&I Contract Errors and Lender Kickbacks: What's Changed and What Hasn't
You're standing in the F&I office at 6 p.m. on a Friday, and your finance manager just flagged a contract discrepancy on a deal that closed three hours ago. The...
Key Replacement Product Strategy: What's Changed and What Hasn't
The last time the aftermarket protection industry underwent a seismic shift was roughly 2008, when the financial crisis forced dealerships to scrutinize every d...
Tire and Wheel Coverage Sales in 2024: What's Changed and What Hasn't
The Tire and Wheel Coverage Game: What's Actually Different in 2024 Back in 1987, when the Ford Taurus first hit showrooms and became America's best-selling ca...
Prepaid Maintenance Programs: What's Actually Changed Since 2015
How many of your F&I managers are still selling prepaid maintenance programs the same way they did in 2015? If the answer is "all of them," you're probably lea...
Soft-Pull to Hard-Pull Credit Workflow: What's Changed (and What Dealers Get Wrong)
Sixty-eight percent of F&I managers say their credit-pull workflow has gotten more complicated in the past 18 months. That's not because the rules changed drama...
Dealer Participation Rates Across Lenders: What Actually Changed (And What Didn't)
The Biggest Myth About Dealer Participation Rates? That They've Actually Changed Here's the take nobody wants to hear: your participation rates probably haven'...
The Lost-Customer Recovery Script: What's Changed and What Hasn't
Here's a fact that should keep you up at night: dealerships lose somewhere between 15% and 25% of their service customer base every single year, even when there...
Dealership Mobile App Engagement: What's Actually Changed in Customer Retention
Forty-three percent of dealership customers never open the mobile app their dealer sent them. Not even once. That number hasn't budged in three years. And if y...