Parts-to-Tech Dispatch Efficiency: What's Changed Since 2019 (And What Hasn't)
The Parts-to-Tech Dispatch Problem: What's Actually Different Since 2019 It's 8:47 a.m. on a drizzly Tuesday in Portland. Your service advisor just wrote an RO...
Multi-Point Inspection Consistency Across Advisors: What's Changed and What Hasn't
The multi-point inspection form has been largely unchanged since Toyota popularized it in the 1980s. Thirty-plus years later, dealerships are still handing tech...
The Service Lane Advisor Handoff: What's Changed and What Hasn't
A service advisor loses a customer over a $300 transmission fluid service because nobody told her the multi-point inspection flagged metal particles. The vehicl...
Loaner and Demo Rotation Into Retail: What's Changed and What Hasn't
The Loaner-to-Retail Pipeline: What's Actually Different Now Most service directors still rotate loaners and demos into retail inventory the same way they did ...
Recon Parts Flow Between Service and Used Car: What's Changed and What Hasn't
How much money is sitting in your reconditioning bay right now that you don't even know about? Most dealership general managers can't answer that question with...
VIN Decoding Accuracy in Inventory Systems: What's Changed and What Hasn't
How many hours this month did your team waste reconciling mismatched VINs between your inventory system and your reconditioning board? If you're not immediatel...
The Curb Appeal Audit That's Actually Worth Your Time: What's Changed in Used Car Lot Presentation
The Curb Appeal Audit That's Actually Worth Your Time According to a 2024 Cox Automotive study, 73% of used car buyers now scroll through photos before they ev...
The Weekly Trade-Walk Cadence: What's Changed and What Hasn't in 2024
The weekly trade-walk still matters more than most dealers admit, but the way you're supposed to run one has shifted more than you probably realize. Every deale...
Days-Supply by Vehicle Segment: What's Changed and What Hasn't
Most dealers are still managing days-to-front-line inventory like it's 2019. They're not, and that's costing them serious gross profit. The used-car market has...
Front-Line Ready Days: What's Changed in the Used Car Market
How many vehicles sitting in your lot right now are actually ready to sell, and how many are you just hoping someone will overlook? That's the question keeping...
Auction Bidding Strategy for Used Car Managers: What's Changed and What Hasn't
Ninety-two percent of used car managers say their auction bidding strategy has shifted in the past 18 months. But here's what's interesting: most of those shift...
The Data Revolution Nobody's Using Right
Back in 1998, when you bought a used car at auction, you had maybe 30 seconds to inspect the engine bay and kick the tires before the gavel came down. You made ...