Appointment Scheduling Conversion Rates: What's Changed and What Hasn't
Back in 1980, when the average car deal took three to four hours and a salesperson's calendar was literally a paper book on the desk, the concept of "conversion...
Trade Appraisal Tools: What's Actually Changed Since 2008
Back in 2008, when the financial crisis hit and dealers were scrambling to move inventory fast, someone got the bright idea to put a trade appraisal tool on a w...
The Complaint Response Playbook That Hasn't Aged Well (And What Does Now)
The Complaint Response Playbook That Hasn't Aged Well (And What Does Now) Most dealership managers still handle customer complaints the way they did in 2015. A...
Commercial-Vehicle Weight-Class Documentation: What's Changed and What Hasn't
In 1975, the Federal Trade Commission published the Holder Rule, and for nearly fifty years, dealers thought they had the whole compliance playbook figured out....
State Emissions Program Participation: What's Changed and What Dealers Miss
When's the last time you looked at your state emissions program participation agreement? Not the summary. The actual document. If you're like most dealers, it'...
What's Actually the Same on the I-9 Form
It's Monday morning in the service department, and your HR coordinator flags you down with a question that's probably kept her up over the weekend. "Are we stil...
Form 8300 Compliance Has Quietly Gotten More Complex: What Dealers Need to Know in 2024
According to the National Automobile Dealers Association, approximately 12% of dealership sales still involve cash or cash-equivalent transactions, yet fewer th...
Myth #1: AML Thresholds Haven't Changed, So Your Old Procedures Still Work
Seventy-three percent of dealerships believe their AML (anti-money laundering) compliance program is current with federal requirements. Industry surveys suggest...
PTO Policies for Salespeople: What's Changed in Dealership Operations and What Hasn't
When Salespeople Started Taking Days Off: The Quiet Shift in Dealership PTO Back in 1985, the idea of a car salesman asking for a week off during spring was es...
Employee Handbook Updates: What's Changed and Why Your 2019 Version Is Holding You Back
Why Your Handbook Probably Hasn't Changed Since 2019 (And Why That's a Problem) It's January. You're sitting in your office with a cup of coffee that's already...
Dealership Cybersecurity Basics: What's Changed and What Hasn't
You're sitting in your office scrolling through emails when one lands from your IT person. Subject line: "Urgent – Potential Security Breach." Your stomach drop...
DMS Migration Planning: What's Actually Changed and What Hasn't
Your current DMS probably isn't doing what it did five years ago, and switching to something new won't fix the real problems holding you back. That's a bold st...