Technician Road Test Script: How to Pass a Failed Test the Second Time
A technician should follow this core script when road-testing after an initial failure: "I'm going to drive this vehicle through the same conditions that showed...
The Technician Parts-Request Script Every Dealership Should Use
A technician should request parts by immediately specifying the exact OEM part number, the vehicle's year/make/model, and the needed quantity on the RO—then fol...
A Word-for-Word Script Technicians Can Use for Handling a Difficult Advisor Interaction
A script for handling a difficult advisor works like this: Lead with a specific question ("What's the exact concern you have with this RO?"), listen without int...
The Bay Organization Script Technicians Can Memorize and Use Between Every Job
Here's a practical script technicians can use to keep bays organized between jobs: "Before I hand off this bay, I'm documenting the condition on the RO, taking ...
A Word-for-Word Script Technicians Can Use for Running a Pre-Delivery Inspection Efficiently
A pre-delivery inspection (PDI) script should follow a checklist format that guides technicians through fluid levels, tire pressure, lights, wipers, locks, and ...
The Technician's Script for Diagnosing Intermittent Failures: Word-for-Word Questions and Test Drive Process
When a customer describes an intermittent failure—a noise that comes and goes, a warning light that flickers, a system that works most of the time—your diagnost...
Technician Script for Managing Comebacks: What to Say First
When a customer's vehicle comes back for the same issue, your first move is to document everything—capture photos, notes, and the exact symptoms the customer re...
Warranty Claim Script for Technicians: Word-for-Word Language That Works
A warranty claim script starts with a clear RO write-up that documents the customer's concern, followed by diagnostic communication that confirms coverage eligi...
How to Write a Repair Story on the RO: Technician Script and Examples
A repair story on the RO should tell the customer exactly what problem you found, why it matters, and what you're recommending—in plain language, not tech-speak...
Shop Foreman Script: Running a Tech Training Session on a New Model
A shop foreman leading a tech training on a new model should open by covering the vehicle's architecture (drivetrain, new systems, major changes from the previo...
Shop Foreman Script: Managing Technician Downtime Between Jobs
A shop foreman can keep technicians productive during downtime by assigning them to preventive maintenance tasks, training sessions, equipment checks, facility ...
Shop Foreman Script for Handling a Misdiagnosis Before It Becomes a Comeback
A shop foreman should acknowledge the misdiagnosis immediately, explain what the technician found versus what was initially suspected, show the customer the evi...