Battery Test Policy on Every Visit: What's Changed and What Hasn't
How many of your service advisors are actually running a battery test on every single vehicle that comes through the door? If you're like most dealerships, the ...
Alignment Sell-Through Rates: What's Changed and What Hasn't
Most dealership service directors haven't touched their alignment pricing or presentation strategy in three to five years. The thinking is simple: it worked onc...
Service Drive Photography for Upsells: What's Changed and What Hasn't
Back in 1995, the first digital camera cost about $1,000 and took photos at 0.3 megapixels. Today, every service advisor has a phone camera capable of 12 megapi...
Inventory Data Feed Quality Control: What's Changed and What Hasn't
It's 8 AM on a Tuesday, and your inventory manager is staring at a spreadsheet showing three identical 2019 Honda Civics listed at wildly different prices acros...
Holdback and Pack Accounting: What's Actually Changed (And Why It Matters More Now)
How much of your front-end gross is actually getting buried in holdback and pack before it ever hits your P&L? If you're running a multi-rooftop operation or m...
Stale Inventory Pricing Rules: What's Actually Changed Since 2022
Your used car pricing strategy is probably wrong. Not in the way you think, but in a way that costs you real money every single week a vehicle sits on your lot....
Lot Lighting and Nighttime Merchandising: What's Changed (And What Hasn't)
Why Lot Lighting Still Matters More Than Most Dealers Think In 1912, when the first electric streetlights started appearing on American roads, dealers realized...
CPO Eligibility Screening: What's Actually Changed in the Market
Your CPO program probably isn't screening the same way it was three years ago, but most dealers are still using yesterday's criteria to decide what qualifies. A...
New Vehicle Ground Stock Audits: What's Changed and What Hasn't
The Ground Stock Audit That Most Dealers Still Get Wrong Here's what hasn't changed: your ground stock is still bleeding money every single day it sits on the ...
Pre-Sold New Inventory Process: What's Actually Changed and What's Costing You Money
The pre-sold new inventory process hasn't changed nearly as much as dealers think it has, and that's exactly where most dealerships are bleeding money right now...
Building an SOP for Phone-Up Conversion to Appointment: A Dealer's Framework
It's Tuesday morning. Your BDC just called a lead back from the internet inquiry queue—someone clicked on a 2022 Subaru Outback listed three days ago. The phone...
The Dealer Trade Network Workflow: What's Changed and What Hasn't
According to NADA data, the average used vehicle trades hands between dealers roughly 1.7 times before hitting a retail lot. That number hasn't budged much in a...