How Should a Finance Manager Present a Menu Without Pressure? A Data-Driven Approach
A finance manager presents a menu without pressure by laying out all available products clearly upfront, letting customers ask questions at their own pace, and ...
How to Run a Video Walkaround for a Remote Delivery: A Delivery Specialist's Step-by-Step Guide
A delivery specialist running a video walkaround for a remote delivery should start by testing all technical setup beforehand—camera angle, lighting, audio, and...
How Should a Delivery Specialist Handle Delivering a Vehicle With a Known Cosmetic Issue?
When delivering a vehicle with a known cosmetic issue, be transparent upfront—show the customer exactly what was disclosed during the sale, explain what was don...
How Should an Internet Sales Manager Handle Qualifying an Internet Lead in Three Questions?
An internet sales manager should qualify an internet lead in three questions: first, ask what brought them to your dealership and what vehicle they're looking f...
How Should an Internet Sales Manager Handle a "Just Checking Price" Inquiry?
When a prospect shoots you a "just checking price" email, don't hand them a number and call it done. Instead, treat it as a qualification opportunity. Ask clari...
How Should an Internet Sales Manager Handle Following a Four-Email Sequence That Books Appointments?
An internet sales manager should follow a four-email sequence by setting calendar reminders for each send, personalizing subject lines with the prospect's name ...
How Should an Internet Sales Manager Leave a Voicemail That Actually Gets Returned?
An internet sales manager should leave a voicemail that gets returned by getting straight to the point in the first five seconds, stating exactly why you're cal...
How Should an Internet Sales Manager Handle an Inbound Service Call Without Transferring?
An internet sales manager can handle an inbound service call without transferring by staying in the conversation, gathering basic vehicle and customer details, ...
How Should a BDC Rep Train a New BDC Rep in the First Two Weeks?
A BDC rep training a new hire in the first two weeks should focus on three fundamentals: (1) teach the phone/text workflow and CRM navigation, (2) model live cu...
How Should a BDC Rep Handle Managing a Shared BDC Queue Across Stores?
A BDC rep managing a shared queue across stores should establish clear assignment rules (round-robin or skill-based), use a centralized system to track which le...
How Should a BDC Rep Handle Recovering a No-Show Customer the Same Day?
A BDC rep should recover a no-show customer the same day by calling within 30 minutes of the missed appointment, leading with empathy rather than frustration, o...
How Should a BDC Rep Handle Setting a Service Appointment Around Customer Availability?
A BDC rep should gather the customer's availability upfront, offer 2-3 specific appointment slots instead of asking "when works for you," confirm the appointmen...