How to Scale Birthday and Anniversary Outreach Without Burning Out Your Team
Most dealerships have birthday and anniversary outreach in their playbook. Very few actually execute it at scale without it becoming a part-time job for someone...
Train Your Team on Equity Mining Without Losing a Week—Here's How
Your dealership is leaving money on the table every single day. Not because you're bad at sales, but because your team doesn't know how to spot the equity sitti...
Training Your Team on a Dealership NPS Program Without Losing a Week
From Frederick Taylor to Your Service Lane: Why NPS Training Doesn't Have to Tank Your Week Back in 1911, Frederick Taylor published The Principles of Scientif...
Train Your Team on Service Reminders That Get Opens Without Losing a Week
Nearly 40% of service reminders sent by dealerships never get opened, and the ones that do often arrive so late that customers have already gone somewhere else....
Training Your Team on a Post-Sale Follow-Up Cadence Without Losing a Week
The 1952 Chevrolet Corvette launched with exactly two things going for it: a fiberglass body (revolutionary for the era) and the kind of customer attention that...
Training Your Team on Succession Planning for a Family Dealership Without Losing a Week
It's Tuesday morning at a regional dealership group, and the owner is sitting in his office realizing his general manager of twelve years just gave notice. The ...
Training Your Team on Dealer 20-Group Participation Without Losing a Week
Most dealerships treat 20-group week like a forced vacation your team takes right in the middle of operational season. Your service director disappears for five...
Training Your Team on Acquiring an Existing Dealership Without Losing a Week
Your Team Doesn't Know Your New Dealership Yet, and That's Costing You $50K a Day You just closed on an acquisition. The keys are in your hand. The champagne's...
Training Your Team on Executive Recruiting Without Losing a Week
Back in the 1970s, when the typical dealer group had maybe three or four locations and a single HR person managing hiring from a filing cabinet, onboarding a ne...
Training Your Team on Dealership Open-Book Management Without Losing a Week
Most dealership teams have no idea how much money they're actually making or losing on a given day. And if your people don't understand the numbers, they're fly...
Training Your Team on PTO Policies Without Losing a Week
Most dealerships mess this up by treating PTO policy training as a onetime checkbox during new hire orientation, then wondering why misunderstandings about accr...
You're Rolling Out New Handbook Policies. Why Does It Feel Like You Need a Full Week Off the Lot?
You're Rolling Out New Handbook Policies. Why Does It Feel Like You Need a Full Week Off the Lot? Here's the real tension every dealer principal and GM faces: ...