The One KPI That Predicts Obsolescence Reserve Success: Parts Inventory Turns
Most dealership accountants bring the same question to the table every quarter: "What's our obsolescence reserve looking like?" And most parts managers respond ...
The One KPI That Predicts Parts Inventory Turns Success at Your Franchise Store
Most parts managers obsess over inventory turns and then wonder why their metric keeps sliding backward even when they're ordering smarter. They chase the turns...
The One KPI That Predicts Service Menu Pricing Strategy Success
Back in the 1960s, when independent service shops first started tracking labor productivity on paper time cards, nobody predicted that a single metric would eve...
The One KPI That Predicts EV-Certification Training Success (And It's Not What You Think)
The KPI That Actually Predicts Whether Your Technicians Will Stick With EV Training In 1908, Henry Ford's Model T rolled off assembly lines with nothing but an...
The One KPI That Predicts Fluid and Filter Maintenance Success
Most dealerships are measuring the wrong thing when it comes to fluid and filter maintenance menus, and it's costing them money every single month. They obsess ...
The One KPI That Predicts Recall Campaign Success at Your Dealership
The Recall Myth That's Costing You Completion Rate and CSI Points Most dealerships assume recall campaign success comes down to marketing spend or how aggressi...
The One KPI That Predicts Service Appointment Show Rate Success
Back in 1987, when DaimlerChrysler started tracking "show rates" for service appointments, they weren't trying to be fancy. They just wanted to know: how many p...
The One KPI That Predicts Declined Service Work Follow-Up Success
In 1962, a quality control engineer named Joseph Juran made an observation that would become foundational to manufacturing and service operations everywhere: ro...
The One KPI That Predicts Dispatch Board Discipline in a Busy Shop
Most dealerships are measuring the wrong thing when it comes to dispatch board discipline, and it's costing them thousands every month. You've got your CSI scor...
The One KPI That Predicts Service Loaner Management Success
Most dealerships are tracking the wrong metric when it comes to service loaners, and it's costing them thousands in unnecessary vehicle reconditioning, CSI prob...
The One KPI That Predicts Express Service Lane Throughput Success
It's a Tuesday morning in January, and you're standing in the service lane watching technicians work through the express service queue. One advisor is cranking ...
The One KPI That Predicts Service Comeback Rate Success
Here's a question that probably keeps you up at night: What if one single number could tell you exactly which of your service advisors will crush their comeback...