How Top-Performing Dealers Run Quarterly Physical Inventory Counts
It's the night before your quarterly physical count. Your GM texts the group chat at 10 PM asking if anyone knows where the Honda loaners are parked. Your parts...
How Top-Performing Dealers Handle Vendor Contract Audits
The Silent Profit Drain: Why Most Dealers Miss Thousands in Vendor Contract Audits In 1987, when the National Automobile Dealers Association first started trac...
How Top-Performing Dealers Manage Tablets and Mobile Devices: A Benchmarking Guide
Most dealerships treat mobile devices like a necessary evil rather than a managed asset. Tablets and phones sit in desk drawers, get lost between service bays, ...
How Top-Performing Dealers Run the Weekly Save-a-Deal Meeting
Back in the 1970s, when dealership data meant a handwritten ledger and a manila folder per vehicle, the weekly sales meeting was basically a ritual where the sa...
How Top-Performing Dealers Design Service Advisor Pay Plans That Actually Work
The Pay Plan Mistake That's Quietly Killing Your Service Advisor Retention Most dealership GMs design their service advisor pay plans the same way they inherit...
How Top-Performing Dealers Handle Role-Based Access Control in Dealership Systems
In 1974, the first multi-location car dealership franchises started wrestling with a problem nobody talks about anymore: how do you stop the service manager fro...
The Silo Problem: Why Standard Reporting Falls Short
Most multi-store dealer groups don't actually know how their stores rank against each other until the numbers are three weeks old. By then, the month is over, h...
How Top-Performing Dealers Handle Single Sign-On Rollout: A Benchmarking Guide
Your entire team is supposed to log into the new system next Monday, but nobody's really explained what single sign-on actually does or why they should care. Ha...
How Top-Performing Dealers Handle Video Test-Drive Content on Owned Channels
Dealerships that consistently outperform their competition on YouTube, TikTok, and Instagram aren't just posting random walk-around videos and hoping for engage...
How Top-Performing Dealers Benchmark Website Speed and Conversions
Is Your Dealership Website Actually Fast Enough to Keep a Lead from Bouncing? Here's a stat that should make you sit up: if your dealership website takes more ...
How Top-Performing Dealers Run Referral Programs That Actually Pay for Themselves
Seventy-three percent of dealerships say their referral program is underperforming or actually costing them money. That's a brutal statistic, and it probably is...
How Top-Performing Dealers Design Loyalty Programs That Actually Work: A Benchmarking Guide
It's Tuesday morning at your dealership. You're staring at a spreadsheet of customers who bought from you two years ago and haven't been back since. Your servic...