What Does Your Review Response Time Say About Your Dealership?
What Does Your Review Response Time Say About Your Dealership? Most dealers treat reviews like a chore. A customer leaves a four-star comment on Google, and it...
How Top-Performing Dealers Maintain Google Business Profile Hygiene: A Benchmarking Guide
Most dealerships treat their Google Business Profile like a seasonal rain gutter — they notice it when something's obviously broken, and otherwise ignore it unt...
The Real Cost of a Wasted SRP Click: Why Your Dealer Isn't Hitting the Benchmark
The Real Cost of a Wasted SRP Click: Why Your Dealer Isn't Hitting the Benchmark Forty-two percent of dealerships aren't tracking where their SRP (Search Resul...
How Top-Performing Dealers Handle End-of-Month Physical Inventory Counts
Why Physical Inventory Counts Still Matter (Even When You Have Software) In 1954, Toyota introduced the first systematic inventory count methodology that would...
How Top-Performing Dealers Capture Vendor Rebates in Parts Operations
The Rebate Leakage Problem Most Dealers Don't Talk About Seventy-three percent of independent dealerships leave money on the table every year because their par...
Warranty Parts Returns: How Top Dealers Benchmark and Beat the Industry Average
Most dealers treat warranty parts returns like a necessary evil. You order parts, you use them, you return what's left over whenever someone remembers to proces...
How Top-Performing Dealers Handle Special Order Parts Tracking
The Parts Tracking Problem That Separates Top Dealers from the Rest Back in the 1970s, Chrysler dealers had to maintain massive printed catalogs and a Rolodex ...
How Top-Performing Dealers Handle Counter Sales Efficiency: A Benchmarking Guide
The National Automobile Dealers Association started tracking parts department performance metrics back in 1989, and one number has remained stubbornly consisten...
How Top-Performing Dealers Handle Wholesale Parts Growth Strategy
The Wholesale Parts Myth That's Costing You Money Back in the 1980s, when dealerships were opening a new store roughly every other week, wholesale parts operat...
How Top-Performing Dealers Optimize Parts Department Staffing Ratios
Seventy-three percent of dealers are overstaffed in parts by 20% or more, and they have no idea. That's not a guess. That's a pattern you see across dealership...
How Top-Performing Dealers Handle the Obsolescence Reserve Your Accountant Asks About
Seventy percent of parts departments are sitting on between $50,000 and $200,000 in dead inventory that will never sell at retail. Your accountant knows this. T...
How Top-Performing Dealers Handle Service Menu Pricing Strategy
Most dealers are leaving 15 to 20 percent of potential service gross on the table because they treat menu pricing like it's set in stone. They lock in a labor r...