Why Your Service Retention Marketing Is Failing (And What Actually Works)
The Service Retention Marketing Mistake Everyone's Making Most dealerships spend serious money on service retention marketing and still watch customers walk to...
The Lead Gen Trap Nobody Admits
In 1984, a car salesman named Joe Girard held the world record for most cars sold by a single person. Over his career, he moved 13,000+ vehicles. His secret was...
Stop Treating Your Wholesale Parts Route Like a Sacred Cow
Stop Treating Your Wholesale Parts Route Like a Sacred Cow Most dealership parts managers are quietly hemorrhaging money on their wholesale delivery routes, an...
Stop Hemorrhaging Money on Wholesale Parts Liquidation
Most dealerships are leaving thousands of dollars on the table by dumping excess inventory into wholesale channels. You've been told for years that quick cash f...
Sheet Metal vs. Mechanical Parts Turns: Why Your Parts Manager's Turn-Rate Obsession Is Costing You Money
You know that moment when your parts manager walks into your office and says, "We're turning our mechanical parts 4.2 times a year, but our sheet-metal inventor...
The Real Cost of Accessory-First Thinking
Here's a question that'll probably make you uncomfortable: what if your obsession with accessory sales at new-vehicle delivery is actually destroying your parts...
The Weekly Cycle Count Trap: Why Your Parts Manager Is Wasting 600+ Hours a Year
The Weekly Cycle Count Trap (And Why Your Dealership Might Be Doing It Wrong) Seventy-three percent of dealership parts managers are conducting physical cycle ...
Your Body Shop Parts Strategy Is Backward (And It's Killing Your Cash Flow)
Your body shop's parts department is probably killing your margins, and you're not even aware it's happening. Most dealers treat their parts inventory like a sa...
Why Your Parts Matrix Pricing Is Backwards: A Contrarian Take on Inventory Turns
Why do most dealerships price parts the way a highway toll booth prices parking—one size fits all, no exceptions, no thought? You probably already know the ans...
Why Most Dealerships Shouldn't Invest in Mobile Service (Yet)
Most dealerships chase the mobile service dream like it's the next big thing in fixed ops. Send technicians to customers' homes and offices, they say. Cut wait ...
The Myth: Better Appeals = Better Warranty Recovery
What if the real problem with warranty denied claims isn't the denial itself—it's that your dealership is fighting the wrong battle? Most service directors spe...
Why Your Heavy Line Shop Is Hurting Your Fixed Ops Profit
Back in 1921, when the first enclosed service bays appeared at dealerships, they were a marvel. A dedicated space where a trained technician could work year-rou...