How Top-Performing Dealers Handle Alignment Sell-Through Rates
Most dealerships treat alignment work like a commodity. You find the issue during the multi-point inspection, scribble it on the RO, hand it to the customer, an...
How Top-Performing Dealers Handle Digital Multi-Point Inspection Rollout
Back in 2008, when the recession hit, dealerships learned a hard lesson about efficiency. The ones that survived weren't necessarily the biggest. They were the ...
How Top-Performing Dealers Handle Inventory Data Feed Quality Control
You're three days into the month, and a customer's been shopping your inventory online for the past week. They finally call about what they think is a pristine ...
The Wholesale Game: How Top Dealers Move Inventory Fast
The Wholesale Game: How Top Dealers Move Inventory Fast According to recent dealer surveys, the average used vehicle sits on a lot for 68 days before it sells ...
How Top-Performing Dealers Handle Stale Inventory Price-Drop Rules
In the 1980s, when dealer inventory management meant physical lot walks with a clipboard and a notebook, the best operators had a simple rule: move what you hav...
Why Lighting Affects Pricing and Days to Front-Line
Forty-two percent of used car shoppers browse inventory after 6 p.m., yet most dealers treat lot lighting like a utility cost to minimize rather than a sales as...
How Top-Performing Dealers Benchmark New Vehicle Ground Stock Audits
It's Tuesday morning, 7:45 a.m., and you're standing in your new car lot with a cup of cold coffee, realizing you have no idea how many days that pearl white 20...
How Top-Performing Dealers Master Second-Chance Finance: Benchmarks That Work
In the 1950s, when car lots started offering in-house financing to customers with spotty credit, dealerships discovered something counterintuitive: the riskier ...
How Top-Performing Dealers Handle Deal Contract Errors and Lender Kickbacks
Most dealerships treat deal contract errors like a bad smell in the lot: they acknowledge it exists, apologize when a customer complains, and hope the problem g...
The Tire and Wheel Gap Most Dealers Leave on the Table: A Benchmarking Guide
The Tire and Wheel Gap Most Dealers Leave on the Table If your finance managers aren't selling tire and wheel coverage, you're leaving $400 to $800 per vehicle...
How Top-Performing Dealers Design Prepaid Maintenance Programs That Actually Sell
Back in the 1980s, dealership service departments were mostly reactive. A customer came in with a problem, you fixed it, they paid the bill. But somewhere along...
The Credit Pull Problem That's Costing You Thousands
The Credit Pull Problem That's Costing You Thousands How many deals are you losing between the soft pull and the hard pull? Not the ones that fall apart in F&I...