Why Menu Pricing Rollouts Fail (And Why Your Team Thinks It's Broken)
It's Tuesday morning. Your service director walks into the office with the kind of look that says someone's asking about menu pricing again, and the team still ...
Train Your Service Advisors on Brake Close Rates Without Losing Productivity
According to industry benchmarks, the average service advisor closes brake jobs at a rate somewhere between 42% and 68%, depending on how you measure it. But he...
Train Your Team on Tire Pricing Without Losing a Week
Your service department loses money on tire sales almost every single week, and most of your team has no idea why. The problem isn't that your technicians can'...
Train Your Team on Alignment Sell-Through in 3 Weeks (Without Shutting Down the Shop)
When Sell-Through Training Went Wrong (And What Actually Works) Back in the 1980s, the big dealership chains started tracking something called "attachment rate...
Train Your Team on Multi-Point Inspections Without Losing a Week
You've got a delivery on the schedule for Wednesday morning, your service director just committed to rolling out a new multi-point inspection process, and you'r...
Train EV Technicians Without Losing a Week of Productivity
You're sitting in your 10 a.m. ops meeting when your service director drops the news: three of your technicians need EV certification before you can legally tou...
Train Your Service Team on Maintenance Menus Without Losing a Week
How many of your service advisors can actually explain the difference between a cabin air filter service and an engine air filter service without pulling up the...
How to Train Your Team on Recall Campaigns Without Losing a Week of Productivity
In 1966, the National Highway Traffic Safety Administration issued its first official recall notice, and dealerships have been scrambling ever since to execute ...
Training Your Team on Service Appointment Show Rate Without Losing a Week
The automotive dealership service department in the 1970s operated on a simple premise: a customer called, the receptionist scheduled them in an open slot, and ...
Training Your Team on Declined Service Work Follow-Up Without Losing a Week
How many service customers walk out of your dealership each week without scheduling a single future appointment? Most service directors don't actually know the...
Dispatch Board Discipline: Train Your Shop Team Without Losing a Week
Most service directors spend a week "training" their team on dispatch board discipline and see zero behavior change by week two. The board fills up, technicians...
Train Your Team on Service Loaner Management Without Losing a Week
The Myth That Service Loaner Training Takes Forever Back in 1976, when the first captive finance companies started bundling loaner programs into their dealer n...