Parts Pricing Tiers Checklist: A System That Actually Works Across Customer Types
You're standing at the parts counter on a Tuesday morning. A regular customer walks in asking for a water pump for a 2012 Honda Accord. Your parts manager pulls...
The Vendor Rebate Checklist That Pays for Itself
The Vendor Rebate Checklist That Pays for Itself Your dealership parts department left an average of $12,000 to $18,000 on the table last year in uncaptured ve...
The Warranty Parts Returns Checklist That Actually Works (And Saves $12K+)
Your parts manager just told you that $47,000 worth of inventory is sitting in the back. Not moving. Some of it's been there since 2019. That's not a parts sto...
Counter Sales Efficiency Checklist: 13 Items That Actually Move Profit
Most parts departments are losing money on 30% of their counter sales because nobody's checking anything before the customer leaves. You're ringing sales, movin...
Parts Department Staffing Checklist: Ratios That Match Your Real Workload
The Parts Department Staffing Reality Check It's 2 p.m. on a Wednesday, and your service drive is slammed. Three techs are waiting on parts that haven't arrive...
Obsolescence Reserve Checklist: The Framework That Actually Works
Back in 1987, the National Automobile Dealers Association first published guidance on how dealerships should account for aging parts inventory. It was a respons...
The Parts Inventory Turns Checklist That Actually Works at Franchise Stores
In 1957, Ford Motor Company introduced the first computerized inventory system to a dealership network, and parts managers thought it was magic. Real-time count...
Service Menu Pricing Strategy Checklist: The Dealership Fixed Ops Playbook
You're leaving money on the table with your service menu pricing, and you probably don't even know it. This isn't about charging more for the sake of it. It's ...
The EV Technician Certification Checklist That Actually Works
Forty-seven percent of service departments say they don't have a single tech certified to work on electric vehicles. Yet half of those same dealerships have alr...
The Recall Campaign Checklist That Actually Works at Your Dealership
Most dealerships are executing recalls all wrong, and it's costing them money and CSI points Here's the uncomfortable truth: your service department is probabl...
CSI Feedback Loop Checklist for Fixed Ops That Actually Works
Most Dealerships Are Wasting Their CSI Data. Here's Why Your Feedback Loop Probably Doesn't Work. You've got CSI scores. You've probably got them tracked somew...
Service Appointment Show Rate Checklist: The Complete Workflow That Actually Works
Before smartphones existed, dealership service advisors had exactly one problem: getting customers to show up for their appointments. No texting. No email remin...