Stop Wasting Money on Fancy Coffee Machines: What Customer Lounge Amenities Actually Work
You walk into your service lounge on a Tuesday morning and see the espresso machine—the $8,000 espresso machine you installed last year because every dealership...
LED Retrofits Aren't Always Worth It (And Your Accountant Probably Knows That)
LED Retrofits Aren't Always Worth It (And Your Accountant Probably Knows That) Here's the unpopular opinion: most dealerships shouldn't retrofit their entire f...
Why Your Showroom Redesign Might Be a Waste of Half a Million Dollars
How many times have you walked into a newly redesigned showroom and thought, "Well, that's nice, but are we selling more cars?" That's the question most dealer ...
Why Local Dealerships Are Losing Money on Fleet Sales (And How to Change It)
Back in 1987, Ford launched its first purpose-built medium-duty truck platform specifically designed to compete directly with International Harvester and Navist...
Why Your Fleet Billing Is Costing You Thousands (And How to Fix It)
Most dealerships are leaving thousands on the table by billing fleet customers the same way they bill retail buyers. That's not just inefficient—it's a strategi...
Why Speed Is Killing Your Fleet Margin
Most dealerships treat commercial vehicle delivery logistics the same way they handle new car delivery: fast handoff, quick paperwork, and get it off the lot. T...
Stop Outsourcing Your Upfitter Partnerships: Why Fleet Dealers Are Bringing Work In-House
Most dealerships treat upfitter partnerships like they're inevitable. You get a commercial van order, you send it to the shop, they bolt on some shelving and a ...
Why Smart Dealers Are Ignoring the Government Bid Myth
Most dealership principals treat government bids like a tax write-off—nice to have, sure, but not worth the operational headache. Wrong. The conventional wisdo...
Stop Chasing the Lowest Quote: What Fleet Operators Get Wrong About Vehicle Purchasing
Most fleet consultants will tell you that buying commercial vehicles is a straightforward commodity play: get three quotes, pick the lowest price, and move on. ...
Fleet Account Acquisition: Why Most Dealerships Are Losing Money on Deals They Think They're Winning
The Fleet Account Everyone Wants Is Probably a Money Loser You know that moment when a fleet manager walks in with a 50-unit annual order and your sales team s...
The Contrarian Case for Parts Counter Receivables Aging
You're sitting in your office Tuesday morning, staring at your aging report. Sixty days past due: $47,000. Ninety days: $28,000. One hundred twenty days and bey...
Why Your Dealership's P&C Insurance Audit Might Be Costing You More Than It Saves
Why Your Dealership's P&C Insurance Audit Might Be Costing You More Than It Saves Here's a question that probably hasn't crossed your desk in a while: what if ...