6 Common Mistakes Dealers Make With Back-End Gross Targets by Store
Back in the 1990s, dealerships operated almost entirely on blind faith when it came to back-end gross. You'd close the car, hand it to finance, and hope the F&I...
5 Spot Delivery Mistakes That Cost Dealers Money and Compliance Headaches
In 1915, General Motors introduced the installment plan, and car buying changed forever. Suddenly, dealers could move inventory faster by letting customers driv...
7 Red Flag Rule Mistakes Dealers Make (And How They Cost You Back-End Gross)
If your finance manager is selling the same protection package to every customer who walks through the door, you're leaving money on the ground and burning comp...
The Real Cost of Disclosure Mistakes
Most finance managers think compliance disclosures are just paperwork to get through before the customer signs. Check the box, print the documents, move on. Tha...
8 Critical Mistakes Dealers Make with Finance Income Per Retail Unit
Most dealers are leaving $800 to $1,200 per retail unit on the table, and they don't even realize it. That's not an exaggeration. It's a pattern you see across ...
The F&I Menu Presentation Mistakes That Cost You $200+ Per Unit
How many F&I deals do you think slip through your dealership every month because your menu wasn't read, understood, or taken seriously? Most dealers assume the...
The Dealer's Playbook for Recon Parts Flow Between Service and Used Car
Imagine it's Tuesday morning and your used car manager is standing at the service desk asking where the hell the door panels are for that 2017 Honda Pilot that'...
The Dealer's Playbook for VIN Decoding Accuracy in Inventory Systems
You're standing in the lot on a Monday morning, coffee in hand, and your inventory manager pulls you over with that look. "We've got a problem," she says. "That...
The Dealer's Playbook for VDP Optimization: Move Used Inventory Faster
You're scrolling through your DMS at 7 AM on a Tuesday, coffee getting cold, and you see it: another 2016 Honda Civic with 87,000 miles that's been sitting for ...
The Dealer's Playbook for the Weekly Trade-Walk Cadence
According to industry benchmarking data, dealerships that conduct structured weekly trade-walks see a 23% reduction in days-to-front-line on average, and their ...
The Dealer's Playbook for Stocking Model Rebalancing by Segment
You're standing in your lot on a Tuesday morning, coffee in hand, staring at your inventory report. Three weeks ago you had exactly what the market wanted: two-...
The Dealer's Playbook for Front-Line-Ready Days Tracking
Why Days to Front-Line Matters More Than You Think It's late July in Texas. Your lot is baking. You've got a 2019 Toyota 4Runner sitting in reconditioning for ...